Ecommerce Customer Service Advisor

1 day ago

Warrington, United Kingdom Pybus Recruitment Full time

**E-commerce Customer Service Advisors - Bilingual. Permanent and Full Time.**

**Location**: Warrington, WA1 4RW.

**Salary**:Between £24,000 - £27,000 (depending on experience) + plus 33 days holiday, Life Assurance, pension, and other great Company benefits.

Roles will be working
** Monday to Friday **and will be shifted between the hours of 8.00 am - 8.00 pm, so could be a mixture of some 8.00 am - 4.30 pm some 11.30 am - 8.00 pm, or other shifts in between these hours.

Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and the channel islands. They are one of the Top 25 Sunday Times best big companies to work for.

Our client is actively looking for a number of Bilingual E-commerce Customer Service Advisors with a passion for providing excellent service to their e-commerce team as part of their Parts Plus Distribution Centre in Warrington.

Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the e-commerce and operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.

**Our client is currently looking for people with the following language skills**:

- Fluent in English and German and ideally some ability to speak some Spanish or French.
- Fluent in English and Italian and ideally some ability to speak some French or Spanish.

**Role & Responsibilities**:

- Resolving customer queries received through our client's European eBay, Amazon, and e-commerce webshops.
- Resolving and processing returns, exchanges, and discrepancies in a timely manner.
- Communicate with couriers with outbound/lost/damaged in-transit shipments.
- Coordinate orders on internal/external systems.
- Coordinate with external e-commerce partners.

**Attributes**:

- Fluent in German, Italian, Spanish, and French as well as English.
- Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential.
- Excellent customer service skills.
- Excellent attention to detail.
- Ability to prioritize, multitask and react quickly to urgent inquiries.
- Ability to communicate well with all internal departments.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with e-commerce platforms. (desired but not essential)
- Industry-leading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- company vehicle purchase scheme.
- Discount on Service, Bodyshop, and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to the Perks at Work discount website.

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