Office Administrator

3 months ago

Birmingham, United Kingdom Midland Mencap Full time

**JOB TITLE**: Administrator

**EMPLOYMENT STATUS**: Permanent

**RESPONSIBLE TO**:Operations Manager & Coordinator

**SALARY**:£10.90 p/h

**HOURS**: 30 hours per week

**WHERE**:Head Office, Woodgate Business Park, B32 3BZ

CRITERIA

EVIDENCE

**Essential**

**Applicants must be able to demonstrate**:

- Strong interpersonal skills including an ability to develop personal relationships quickly, and to enthuse and convince others.
- Effective strong written and oral communication skills.
- Strong administration skills, including keyboard use and proficient use of Office 365, excel and publisher skills.
- Ability to use organisational Database Management Systems.
- Proven planning, time-management, and organisational skills.
- Evidence of meeting targets and goals to achieve high standards of work and successful outcomes.
- Proven experience of effective team working.
- A demonstrable commitment to high standards of customer care.
- An understanding of issues that can affect families - particularly those who face challenges/have parenting issues.
- A demonstrable commitment to volunteering and understanding of its potential as a force for change.
- The ability to self-direct work stream however to recognise the need to escalate issues within management structures.
- A willingness to work evenings and weekends and at times attend work at other bases in the West Midlands and visit partner sites across Birmingham.

Application Form and Interview.

**Desirable**

**It will be desirable for applicants to demonstrate**:

- Previous experience of project management.
- Direct experience of planning and delivering to outcomes.
- Understanding of relevant legislation & regulation.
- A full UK Driving License.

Application Form and Interview.

**Who** We Look for?

Are you a **warm**, **personable**, and highly **motivated** individual who can empower the people you support?

Do you have **passion** for what you do, are a strong **communicator** and have good **problem-solving** skills?

The administrator will work alongside an experienced and established team in Birmingham.

We place a high value upon **integrity**, **ethical standards,** and a commitment to **excellence**.

**What** does an Administrator do?

Midland Mencap is looking to appoint an administrator who will work with our community teams to turn our vision and mission into a reality.

By providing effective administrative support to the Operations Manager for Community Services, with a particular focus on the Short Break Brokerage Service, to ensure all network partners are fully contract compliant.

The administrator will support the Operations Manager in maintaining strong internal and external relationships, ensuring adherence to regulatory & quality standards are being met, always.

The Administrator will ensure all monitoring of data is appropriately captured, verified, and reported in agreed timescales and formats.

The administrator will play a key role in the creation and maintenance of staff and citizen database records, including supporting the administration aspect of recruitment and onboarding processes.

The administrator will also support the marketing and promotion of the service and the Birmingham Carers Hub offer to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors.

They will participate in regular reviews of the work they facilitate and contribute to and ensure good quality record keeping is maintained at all times.

They will be expected to uphold the highest standards and the ideal administrator will be able to work well within an established and experienced team, as well as using their own initiative when communicating with staff, unpaid carers and professionals.

They will be able to build and maintain good working relationships with multiple agencies, such as social workers and other referring agencies. They will be organised in planning and managing their working schedules and working towards our referrals and assessment process.

They will be able to identify and act upon any safeguarding issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects. (Full training will be provided)

**Duties and Responsibilities**

**Project management**
- Supporting a reporting to the Operations Manager, to ensure commissioned partners meet their agreed targets, in the correct reporting formats and to schedule. Ensure full compliance with the organisations data protection policy.
- Support the Operation Manager with the commissioning and contract management of partners, who are delivering community short breaks for the target client group.
- Ensure parent-carers are listened to and respond to in a sensitive way, by working closely with the Midland Mencap Family Wellbeing Team, using a per

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