Business Assurance Administrative Support Assistant

6 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Business Assurance Administrative Support Assistant**

**Location**: Cirencester Office /Hybrid

**Employment Type**: Permanent

The main purpose of this role is to support the Business Assurance Team, assisting with the oversight of automated system processes and our TVAS Tracking System.

You will be involved in supporting the effective running of Business Assurance and the maintenance of departmental SLA’s, while also supporting the Partnership by fielding queries on Business Assurance Systems and their outcomes.

**What you’ll be doing**:

- Monitoring the automated case selection model to ensure it is operating correctly.
- Reviewing Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
- Providing clear and concise feedback and support to Partners where it is identified cases have been submitted incorrectly.
- Managing the departmental inbox by responding to queries from individuals around the business or redirecting them as appropriate.
- Ensure new TVAS cases are logged on the system and liaising with internal TVAS technicians, managers and the wider Partnership with regards to SLAs and updates on reports.

**Who we’re looking for**:
A strong communicator with ability to build relationships with key stakeholders and willingness to develop and learn new skills, in addition to the following:

- An analytical mindset with ability to accurately review system behaviour and analyse results.
- Strong work ethic and sense of personal responsibility.
- Comfortable working alone and as part of a team - promoting the SJP culture and maintaining the reputation of the team.
- Experience within a service driven role and the skills to work efficiently to ensure tasks are completed within agreed SLA’s to maintain excellent service delivery.
- TOM.POST.TO.LDIN

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA. No excess for claims.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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