Business Assurance Administrative Support Assistant

7 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**:Cirencester Office

**Workplace Type**: Hybrid This role requires 3-4 days a week in the office

**Employment Type**: 12 month Fixed-Term Contract

**Seniority**:Entry Level

This role will provide administrative support within the Business Assurance team, assisting with the oversight of automated system processes and supporting the Partnership by fielding queries on systems and their outcomes.

**What you will be doing**:

- Managing the departmental inbox by responding to queries from individuals around the business of redirecting them as appropriate.
- Monitoring the automated case selection model to ensure it is operating correctly and reviewing system exceptions.
- Reviewing Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
- Providing clear and concise feedback and support to Partners where it is identified cases have been submitted incorrectly.
- Supporting the departmental telephone helplines, fielding queries from the Partnership and their support staff.
- Supporting archiving requirements and cataloguing archived cases.
- Completing ad hoc tasks as required.
- Experience in an administrative role and used to working to agreed customer service standards within a corporate environment.
- Competent in the use of MS Office, e.g. Word, Excel and Outlook.
- Confident in learning internal IT systems and processes.
- Ability to work on own initiative and use their own judgement when making decisions.
- Strong interpersonal and communication skills and the ability to build relationships with key stakeholders.
- Analytical skills to accurately review system behaviour and analyse results.

**What's in it for you?**
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

***Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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