Customer Service Coordinator

3 months ago

Lodge, United Kingdom Ibstock Plc Full time

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a **Customer Service Coordinator - Futures Division** to come join the team at Lodge Lane (**WS11 0LT**).

**As our Customer Service Coordinator, you will be responsible for**:

- Working with the team to manage multiple team mailboxes.
- Checking of addresses, pricing, discount, product and haulage availability
- Ensuring new pricing requests are updated within the system
- Accurate and timely registration of new opportunities on the system
- Accurate entry of Quotations, Sales Orders, Samples and Schedules within the JDE system
- Working with the Sales & Operational Planning team to review and manage customer orders and schedules
- Investigating and resolving invoice queries
- Working with haulage partners to resolve delivery issues, whilst reducing costs to the customer and business.
- Ensuring regular and accurate updates are made within the CRM system

**In order to be successful as our Customer Service Coordinator, you will ideally be/have**:

- Good interpersonal and communication skills - verbal and written.
- Excellent telephone manner and accurate keyboard skills.
- Demonstrate creativity and adaptability
- Knowledge of JD Edwards or similar systems
- Business to business customer service
- Experience with CRM Oracle based system

Previous experience working in customer service within a manufacturing environment and/or exposure to the building industry would be advantageous but is not essential.

**Think you can make a difference? WE ARE your future.**

**More details**:

- Full time, permanent role with hybrid working options
- Competitive salary
- 10% matched pension, administered by Legal and General
- 3x life insurance
- Share Save scheme eligibility
- Full access to Employee Assistance programme for self and family members
- Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc
- Personal development and career progression opportunities

**Our commitment to diversity and inclusion?**

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

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