Administrative Support Coordinator

6 days ago


Solihull Lodge, United Kingdom Stonegate Group Full time
Job Description

Job Title: Administrative Support Coordinator

Job Summary:

We are seeking an experienced Administrative Support Coordinator to join our Property Department at Stonegate Group. The successful candidate will provide administrative support to the Property Department and field-based teams, utilizing their knowledge to provide excellent customer service across all areas of responsibility.

Key Responsibilities:

  • Provide comprehensive administrative support to the Property Department
  • Conduct weekly structured calls with Property Managers where required
  • Proactively support and undertake administration in the following areas:
    • Management of internal property systems daily workflow (Property Universe / CRM or Pro-Nett)
    • Proactive approach to the management of Planned Maintenance Visits (PMV's) to ensure no risk to the business exists
    • Administration associated with closed houses, F&F valuations, and utility services management
    • Dilapidation activity
    • Distribution and responses to statutory notices
    • Change of agreement activity
    • R&M and capital activity through the respective system, including quotations and planned maintenance visits
    • Manage the day-to-day performance of service providers and contractors to maintain business continuity and achieve agreed service levels
    • Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimized and ensuring all actions are completed in time for transfer
    • Provide support for capital investment activity

Requirements:

  • Commercial awareness; understands the need to work with pace and accuracy
  • Effective time management and organizational skills; administering multiple tasks within budget & deadline
  • Clear written & verbal communication skills with good attention to detail
  • Proactive team worker able to work with autonomy
  • Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs
  • Service-oriented; takes ownership with strong focus on call management and query resolution
  • Positive, can-do approach; adapts to changing priorities
  • Demonstrates strategic thinking
  • Confident to manage conflict

What We Offer:

  • 25 days annual leave
  • Annual Leave Purchase Scheme
  • Pension
  • Vitality Healthcare
  • Opt-in dental insurance program
  • Annual bonus scheme
  • The Stonegate discount card offering discounts across our managed estate
  • Online benefits portal offering discounts across the High Street and other retailers


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