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Marketing and Administration Coordinator

2 months ago

Solihull, Solihull, United Kingdom Bright Dawn Home Care Full time
Job Title: Marketing and Administration Coordinator

Job Summary:

Bright Dawn Home Care is seeking a highly motivated and organized Marketing and Administration Coordinator to drive marketing initiatives and support administrative operations for our home care and cleaning services.

Key Responsibilities:
  • Marketing:
    • Develop and execute competitive marketing strategies to promote services through various channels.
    • Stay informed about industry trends and competitors to continuously improve marketing efforts and enhance our market position.
    • Organize and participate in community events to promote the companies and foster a strong local presence.
    • Collaborate with external marketing contacts and the marketing provider to maximize outreach.
    • Maintain and update marketing materials (brochures, banners, etc.) to reflect current offerings.
    • Assist in the management and content updates of our company websites.
  • Administration:
    • Answer incoming calls and field inquiries from potential clients and care assistants with professionalism.
    • Develop and maintain positive client relationships through quality assurance follow-ups.
    • Keep accurate records for clients and care assistants in the Bright Dawn Home Care system.
    • Organize and file documentation, including taking minutes during office meetings.
    • Coordinate quarterly staff meetings and complete company newsletters for clients and care assistants.
    • Liaise with team members for Care Assistant of the Month/Year nominations.
    • Ensure adherence to GDPR policies and maintain a professional company image.
  • Support Functions:
    • Order and manage supplies, including stationery, uniforms, and PPE.
    • Collaborate with HR providers to maintain Health and Safety requirements.
    • Prepare the training room for training sessions and assist the recruitment process by conducting reference checks and onboarding new care assistants.
    • Archive old client records and assist in onboarding new clients.
    Requirements:
    • Strong organizational and communication skills.
    • Proficiency in social media marketing and digital platforms.
    • Experience in administration and clerical duties.
    • A proactive approach to problem-solving and relationship management.
    What We Offer:
    • A collaborative work environment with opportunities for professional growth.
    • The chance to make a meaningful impact in the community through our home care and cleaning services.