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Senior Client Relationship Coordinator

2 months ago

Red Lodge, Suffolk, United Kingdom Hales Group Full time £23,000 - £25,000
Position Overview:
As a Senior Client Relationship Coordinator, you will play a vital role in our dynamic team, ensuring that our clients receive exceptional service and support. This full-time position operates Monday to Thursday from 08:30 to 17:00.

Key Responsibilities:
1. **Client Management:** Effectively manage a portfolio of clients, addressing their inquiries and processing orders with precision.
2. **Collaboration:** Work closely with Account Managers to facilitate seamless communication and exchange of information, ensuring the smooth operation of client accounts.
3. **Order Monitoring:** Oversee and manage orders received through the company’s online platform, providing timely responses to live chat inquiries as needed.
4. **Reporting:** Generate monthly service packs and reports to keep clients informed about their orders and any outstanding queries.
5. **Team Representation:** Attend meetings as required, representing the Customer Services team and contributing to team discussions.

Qualifications:
- Proficient in computer applications and familiar with web-based platforms, e-commerce, and ERP systems (experience with SAP is a plus).
- Possess a confident and courteous telephone demeanor.

We are looking for individuals who thrive in a collaborative environment and are dedicated to building strong relationships with clients. If you have a passion for customer service and a desire to contribute to a growing team, we encourage you to consider this opportunity.