Customer Service Coordinator
3 months ago
**Responsibilities**:
- Taking ownership of the project ensuring information is logged and the appropriate information is communicated to the correct stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.
- Placing orders with suppliers and managing them to ensure that all parts are delivered on time to meet the delivery/install date.
- Placing orders for remedials which also need to be manged to completion.
- Monitoring and managing all parts of the project frequently to identify any risks to the successful completion of the project.
- Liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.
- Ensuring internal and external stakeholders are kept up to date with the status of the project.
- Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.
- Developing strong working relationships with internal and external customers.
- Championing change within the department to ensure we continuously improve the way we operate.
**Essential requirements**:
- Experience in a customer care coordinator role within a busy office environment
- A patient and calm approach with excellent telephone manner
- Excellent attention to detail
- Strong organisation and administrative skills and an ability to prioritise tasks in a timely manner.
- The ability to problem-solve and think on your feet.
- Willing to go the extra mile for every single customer.
- Self-motivated with a positive approach
- Initiate, execute, and embrace new methods of work and projects.
- A quick learner who’s flexible and willing to help where needed.
- Ability to initiate and achieve challenging targets and work under pressure.
- Able to work on own initiative and manage own workload.
- Competent in using Microsoft Office; particularly Microsoft Excel
- Excellent listening, written and verbal communication and interpersonal skills.
- Team player
- Experience in the management of internal stakeholder relationships
Desired Skills and Experience:
- Experience of working in the kitchen industry
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Newton Aycliffe: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 3 years (required)
- Account management: 3 years (required)
- Kitchen Industry: 3 years (preferred)
Work Location: In person
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