Customer Service Representative

6 months ago


Newton Aycliffe, United Kingdom Tidal Services Full time

**Introduction**:
Join Tidal Services, a start-up in the UK specialising in connecting customers with accredited window cleaners. We are at the forefront of offering dedicated, high-quality window cleaning services tailored to both residential and commercial clients. We are seeking a Customer Service Representative who is enthusiastic about delivering exceptional customer service, adept at administrative tasks, and skilled in sales. This role is pivotal in supporting our mission to provide seamless, transparent, and efficient service.

**Key Responsibilities**:
**Customer Interaction**:

- Resolve customer issues with professionalism and patience.
- Schedule, reschedule, and cancel services as requested by customers.
- Provide customers with detailed information about our services, pricing, and the accreditation of our cleaners.

**Sales Support**:

- Understand customer needs and requirements to effectively suggest additional services.
- Close sales and achieve quarterly quotas.

**Administrative Duties**:

- Maintain and update customer and service records.
- Manage daily administrative tasks including scheduling, reporting, and tracking service completion.
- Assist in the preparation of regularly scheduled reports.
- Speak with window cleaners and update schedules

**Feedback and Improvement**:

- Collect customer feedback and communicate this feedback to relevant departments.
- Suggest improvements in processes and services based on customer interactions.

**Requirements**:

- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manage time effectively.

**What We Offer**:

- A competitive salary with performance-based bonuses.
- A dynamic and supportive work environment.
- Opportunities for personal and professional growth.
- A chance to be part of a forward-thinking company that values innovation and sustainability.

**How to Apply**:
Please submit your resume and a cover letter outlining your qualifications and why you are a perfect fit for Tidal Services along with your Linkedin url. We look forward to having you as part of our team

Pay: £10.00-£12.00 per hour

Expected hours: 32.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Newton Aycliffe



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