Customer Service Executive

6 months ago


Newton Aycliffe, United Kingdom Sabre Rail Services Ltd Full time

_We are hiring_

Sabre Rail is a leading name in the rail industry, specialising in rail component overhaul, service, and manufacture. With over 36 years in industry, we have a wealth of experience in mainline, high speed, freight, metro, and light rail services and have established ourselves as a trusted partner for railway operators and manufacturers worldwide. Our team are committed to fostering a positive and inclusive work environment where every team member can thrive.

**The key roles and duties will include**:
- Data entry including updating spreadsheets, databases, and our MRP & Titan systems.
- Processing orders and GRNs, to provide appropriate delivery dates as required and reacting to urgent customer demands in real time.
- Allocation of repairable stock to orders.
- Generation of customer orderbooks as required.
- Processing of additional works - raise and issue additional work quotations via Titan and process the amended order to suit.
- Assist with the provision and distribution of internal documentation.
- Attend customer contract reviews as required.
- Conduct customer orderbook reviews via teams on a weekly basis.
- Liaise closely with other departments to ensure customer satisfaction.
- General office administrative/clerical duties.

**We are looking for someone with the following**:

- Proficiency in Microsoft Office packages including Word/Excel/Outlook.
- Grade C/Level 5, equivalent or above in GCSE Maths and English.
- Meticulous attention to detail and awareness of office administration procedures.
- Methodical approach to data entry.
- Ability to prioritise workload effectively.
- Ability to work on own initiative to solve problems.
- Ability to work within a close team setting and take direction from others, collaborating effectively.
- Confident communicator, with the ability to speak to customers in a polite and professional manner.

**Ideally** with knowledge of Sage 200 and previous use of a document control system

**PLEASE NOTE: For this role, we will not consider sponsoring a visa or issuing a Certificate of Sponsorship**

Pay: £27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CustServExec



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