Customer Service Representative
4 weeks ago
Role Overview
The Customer Service Representative will be an integral part of the Entain team, delivering top customer service and driving standards on a daily basis. This role is perfect for individuals who enjoy forming positive relationships and are passionate about delivering great customer service.
Key Responsibilities
- Deliver outstanding customer service to all customers.
- Always urge safer gambling practices.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working Patterns
The shop is open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. The typical weekly rota will be a blend of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week.
Requirements
- Must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Ability to deal with challenging situations in a calm and professional manner.
Benefits
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
At Entain
We believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We're an inclusive and supporting community where everyone is celebrated for being themselves.
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