Customer Service Representative

4 weeks ago


Newton Aycliffe, Durham, United Kingdom Entain Full time

Role Overview

The Customer Service Representative will be an integral part of the Entain team, delivering top customer service and driving standards on a daily basis. This role is perfect for individuals who enjoy forming positive relationships and are passionate about delivering great customer service.

Key Responsibilities

  • Deliver outstanding customer service to all customers.
  • Always urge safer gambling practices.
  • Take bets on a wide range of sports and events.
  • Process customer transactions, including cash handling.
  • Help demonstrate products and betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Working Patterns

The shop is open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. The typical weekly rota will be a blend of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week.

Requirements

  • Must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service.
  • Ability to build strong relationships and communicate effectively.
  • Self-motivated and proactive.
  • Ability to deal with challenging situations in a calm and professional manner.

Benefits

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

At Entain

We believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We're an inclusive and supporting community where everyone is celebrated for being themselves.



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