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Patient Services Advisor
2 months ago
We are looking for a Patient Services Advisor to join a well established, successful and rewarding business who is willing to work in Swindon.
**Salary**:
£21,313 per annum, 37.5 hours per week, Full time.
Job Summary:
The role is to handle all incoming calls to the contact centre. To collect and record all appropriate information, direct callers to the most appropriate colleague or department, and offer advice that is relevant and helpful to our client base.
- To be the first point of contact for the patient or carer/relative.
- Respond to incoming telephone calls as necessary.
- To search computerised patient records, checking patient details and amending when required.
- Take and transfer calls from other professionals to the most appropriate source.
- Promote best practice in the office.
- Use knowledge, experience and questioning skills to prioritise workload.
- Identify and satisfy all patient queries by using initiative.
- Maintain high standards of personal appearance, timekeeping, attendance and respect of company property.
- Commit to the belief of 'always do what is right for the patient'.
- Competently manage and record information as required.
**Skills**:
- Previous experience in an optical role would be advantageous.
- Self-motivated and focused on achieving excellence in patient/customer care.
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes.
- Flexible - willing to do what is necessary and go the 'extra mile; for patients.
- Excellent communication skills both written and verbal.
- Computer literate and willing to learn in-house systems.
- Excellent attention to detail, adaptability, teamwork, and professional judgement.
Job Benefits
- Private Medical Insurance.
- Additional holidays with length of service.
- Life Assurance x4.
- Access to health & wellbeing initiatives.
- Contributory pension scheme matched up to 5% on successful completion of the probationary period.
- 20 days holiday entitlement (plus bank holidays).
- Discounted eyewear and hearing products after qualifying period.
Contacts
Register with us today
Get in touch with: Chris, Joe and Russell on: 01793 200110 for more information regarding any jobs that you may be looking for.
KCJ Training & Employment Solutions are a recruitment agency based in Swindon, Wiltshire.
**Salary**: £21,313.00 per year
**Benefits**:
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Swindon, Wiltshire: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Work Location: In person
Reference ID: Patient Services Advisor - Swindon.
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