Patient Optical Advisor

1 month ago


Swindon, United Kingdom KCJ-tes.co.uk Full time

We are looking for a Patient Optical Advisor to join a well established, successful and rewarding business who is willing to work in Swindon.

**Salary**:
£21,313 per annum, 37.5 hours per week, Full time.

Job Summary:
This job role is vital in ensuring outstanding customer service to their patients concerning their optical health care and visual correction. Your contribution to the patients journey is providing essential aftercare support on the telephone and answering any queries that their patients, caregivers or advocates may have regarding their vision, spectacles or professional recommendations.
- Offering advice and guidance when directed to their patients regarding any aftercare queries.
- Managing patient/customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate.
- Liaising with managers, field staff and internal and external colleagues to gather information and resolve issues.
- To always maintain effective means of communication.
- To ensure that patients/customers contacting the company by any means either verbal or written receive accurate information and a 'one stop' service for query resolution.
- To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work management.
- To take ownership of patient/customer queries and ensure a satisfactory resolution is achieved for both the patient and the company.
- To be able to manage daily tasks and prioritise patient requirements.
- Maintaining high standards at all times of personal appearance, timekeeping, attendance and respect of company policy.
- Operating in line with company policies, procedures, NHS guidelines and current legislation.
- Offering recommendations/advice to internal and external colleagues when sought.
- Recording all actions and decisions on record fully and accurately.
- Any other reasonable requests that may be made from time to time.
- To work towards company/department KPIs.
- Take ownership of work and own development.

**Skills**:

- Previous experience in an optical role would be advantageous.
- Self-motivated and focused on achieving excellence in patient/customer care.
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes.
- Flexible - willing to do what is necessary and go the 'extra mile' for patients.
- Outstanding communication skills both written and verbal.
- Computer literate and willing to learn in-house systems.
- Excellent attention to detail, adaptability, teamwork and professional judgement.

Job Benefits
- Private Medical Insurance.
- Additional holidays with length of service.
- Life Assurance x4.
- Access to health & wellbeing initiatives.
- Contributory pension scheme matched up to 5% on successful completion of the probationary period.
- Access to our colleague assistance programme, supporting the wellbeing of the workforce.
- 20 days holiday entitlement (plus bank holidays).
- Discounted eyewear and hearing products after qualifying period.

Contacts

Register with us today

Get in touch with: Chris, Joe and Russell on: 01793 200110 for more information regarding any jobs that you may be looking for.

KCJ Training & Employment Solutions are a recruitment agency based in Swindon, Wiltshire.

**Salary**: £21,313.00 per year

**Benefits**:

- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Swindon, Wiltshire: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Work Location: In person

Reference ID: Patient Optical Advisor - Swindon.


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