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Audiology Patient Advisor
2 months ago
We are looking for a Audiology Patient Advisor to join a well established, successful and rewarding business who is willing to work in Swindon.
**Salary**:
£21,313 per annum, 37.5 hours per week, Monday to Friday.
What you will be doing:
- Inbound calls from patients who have expressed an interest in booking a private or NHS hearing test.
- Understanding and communicating up to date information on the products and services offered.
- Identifying booking opportunities and leads.
- Act as a filter for quality lead generation; discussing the current difficulties with the patients hearing, advise what will happen during the hearing test, and inform patients of the cost of a hearing aid.
- Contact patients after their Private or NHS fitting appointment. Follow up on how they found the experience, how they're finding the hearing aid and if any further assistance is necessary.
- Refer any patients to the Clinical Team if they are experiencing any issues with their hearing aids.
- Contact patients that have reached the end of their NHS pathway to enquire if they require a further hearing test.
- Triage calls for any customers requiring a wax removal appointment.
- Being proactive with contacts to ensure we are first in mind when they are looking for assistance with their hearing care needs.
**Skills**:
- Strong communicational skills.
- Ability to achieve high standards at all times and be able to use initiative and creativity.
- Positive 'can do' attitude, with a desire to exceed internal/external client expectations.
- Strong problem-solving skills.
- Good IT/literacy and attention to detail.
- Strong time management skills, ability to take responsibility for and prioritise own workload.
- Good Customer Service skills, committing to company belief of 'always do what is right for the patient'.
- A professional, approachable nature.
- Proactive approach to problem solving.
Job Benefits
- Private Medical Insurance.
- Life Assurance x 4.
- Access to health & wellbeing initiatives.
- Contributory pension scheme matched up to 5% on successful completion of the probationary period.
- 20 days holiday entitlement (plus bank holidays).
- Discounted eyewear and hearing products after qualifying period.
Contacts
Register with us today
Get in touch with: Chris, Joe and Russell on: 01793 200110 for more information regarding any jobs that you may be looking for.
KCJ Training & Employment Solutions are a recruitment agency based in Swindon, Wiltshire.
**Salary**: £21,313.00 per year
**Benefits**:
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Swindon, Wiltshire: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Audiology Patient Advisor - Swindon.
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