Customer Services Advisor
5 months ago
**About the Company**
We believe that yesterdays cooking oils should become tomorrows energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid.
Through our pioneering technology we are able to recover a waste product that previously went down the drain and turn it into a source of income for your business, while keeping your kitchen and waterways clean and efficient.
**Role Summary/Scope**
**Key Responsibilities & Duties**
You will be responsible for:
- Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
- You will maintain customer accounts and upsell other products to existing customers
- You will be required to negotiate pricing and retain customer accounts
- Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
- Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
- Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
- Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
- Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
- Reporting on customer feedback, issues, and sales performance
**Experience, Skills & Qualifications**
Ability to speak any of the following languages Mandarin/Cantonese/ Turkish
Experience of working in a high dial (80 100 dials a day) targeted, time bound, environment
Experience working in B2B customer service is essential.
Excellent communication and interpersonal skills, both written and verbal
A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers
Proficient in Microsoft Office, Excel and CRM software is essential.
Proactive and self-motivated approach to work.
Ability to work under pressure and handle multiple tasks.
The ability to work as part of a team and collaborate with other departments.
-
Customer Service Advisor
5 months ago
Walsall, United Kingdom Echo Managed Services Full time**Job Title: Customer Service Advisor** **Job Types: Full-time, Permanent** **Salary: £22,368.06 per year** **Location: Walsall, West Midlands** Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry!...
-
Customer Service Advisors
5 months ago
Walsall, United Kingdom Echo Managed Services Full timeOur Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...
-
Customer Service Advisors
6 months ago
Walsall, United Kingdom Echo Managed Services Full timeOur Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...
-
Customer Service Advisor
5 months ago
Walsall, United Kingdom Finlay Jude Associates Ltd Full timeFJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...
-
Customer Service Advisor
5 months ago
Walsall, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...
-
Customer Service Advisor
5 months ago
Walsall, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Ford Walsall** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...
-
Customer Service Advisor
6 months ago
Walsall, United Kingdom RAC Full time**About The Role**: **RAC** currently has exciting opportunities for **Customer Service Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position. As a Contact Centre Customer Service** **Advisor within SMR, you will play an integral role in ensuring the...
-
Customer Service Advisor
10 hours ago
Walsall, United Kingdom West Bromwich Building Society Full timeCustomer Service Advisor Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Location: Walsall Branch Salary: £22,932 per annum Contract: Permanent Hours: 35 hours per week 09.00 14.00 (CustomerFacing), 14.00 - 17.00 (Telephony)Monday Friday and 09:30 12:30 Saturday Are you devoted to delivering...
-
Customer Service Advisor
5 months ago
Walsall, United Kingdom Jewson Partnership Solutions Full time**Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...
-
Customer Service Advisor
6 months ago
Walsall, United Kingdom Evanshalshaw Ford Full time**Customer Service Advisor** **Location: Ford Walsall** **Part Time - 16 hour contract (Weekend Position)** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...
-
Customer Service Advisors X 10
6 months ago
Walsall, United Kingdom Echo Managed Services Full timeOur Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...
-
Hyundai Customer Service Advisor
6 months ago
Walsall, United Kingdom RAC Full time**About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis. If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing...
-
Service Advisor
6 months ago
Walsall, United Kingdom Arbury Motor Group Full time**Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Peugeot / Fiat dealership in Walsall If you are looking for an exciting, rewarding and fulfilling long term...
-
Customer Service Advisor
10 hours ago
Walsall, United Kingdom West Bromwich Building Society Full timeCustomer Service Advisor Location: Walsall Branch Salary: £22,932 per annum Contract: Permanent Hours: 35 hours per week 09.00 14.00 (CustomerFacing), 14.00 - 17.00 (Telephony)Monday Friday and 09:30 12:30 Saturday Are you devoted to delivering superior customer service with a passion to make a difference?If that sounds like you, then we have your next new...
-
Senior Service Advisor
6 months ago
Walsall, United Kingdom Arbury Motor Group Full time**Job description** **Senior Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our award winning Bromsgrove dealership. If you are looking for an exciting, rewarding and fulfilling long term...
-
Customer Experience Advisor
2 months ago
Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walsall, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Service Advisor
4 months ago
Walsall Wood, United Kingdom Sunbelt Rentals Careers Full timeAbout The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....
-
Customer Service Advisor
5 months ago
Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time**About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....
-
Customer Service Advisor
6 months ago
Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time**About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....
-
Customer Service Representative
2 months ago
Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Walsall, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...