Operations Coordinator

3 months ago


Sunbury, United Kingdom Invincible Drain Care Ltd Full time

**Operations Coordinator - salary up to £30,000 plus on-call payments**

**Operations Coordinator benefits include:

- **
- Company pension contributions
- Increased holiday after 5 years of service
- Development and progression opportunities
- On-going training
- Free Parking

Invincible Drain Care Ltd is one of the largest independent plumbing and drainage service providers in the UK. Undertaking Planned and emergency work throughout the UK, providing a single point solution for all drainage and waste water plumbing requirements.

**About the Operations Coordinator Role**

Based from our Sunbury office, the role will assist in the coordination of all aspects of planned & reactive works on a day to day basis including coordination of work tasks, using problem solving skills to prioritise workloads to ensure client expectations are met and engineers’ diaries are kept up to date and full.

The role will include signing off engineers job cards/reports as necessary prior to updating the client and invoicing on completion with a high level of detail required.

Good communication and teamwork with clients, colleagues, and field engineers is essential.

The majority of tasks will be carried out using our bespoke in-house database.

**Key Responsibilities of the Operations Coordinator**
- Organise and manage pre-planned maintenance, project and reactive works within your team, prioritising certain tasks as required whilst maximising all resources and ensuring efficiency of diary planning and schedules.
- Process jobs and pass to engineers both verbally and via our in house systems.
- Create work schedules and allocate engineers based on ability and locations.
- Assist operations with the smooth running of jobs and assist engineers on a ‘day to day’ basis, dealing with any issues that may arise.
- Building Risk Assessments and Method Statements (RAMS), as well as developing, creating and adjusting when required. Once completed forward to clients for approval.
- Authorise sub-contractors invoices ensuring all details match purchase orders, including any changes or alterations that have been agreed.
- Carry out quotations as required on uncompleted/follow on works.
- Collate all necessary information and documentation onto jobs, calculate charges for services completed and prepare customer invoices.
- Be the first point of contact for internal and external enquiries received.
- Liaise with customers, staff, subcontractors and other professional bodies, to ensure work is completed in a timely manner to client satisfaction.
- Order/hire/return all plant, equipment and materials as required ensuring purchase orders are completed with full details/updates added to the job accordingly.
- Share responsibility of taking out of hours calls as part of the callout rota and process jobs from clients to pass to engineers ensuring the clients are kept updated.
- Provide cover for other operational work within the business as and when required;
- Carry out any other reasonable task within your capabilities.

**Who are you?**
- We are looking for someone who can work within the operations team and support all aspects of day to day diary management of reactive and planned works.
- Previous experience and the ability to create Risk Assessments and Method Statements (RAMS).
- You must be able to build and maintain relationships with a variety of people.
- We would like somebody who has held a similar role before with at least 5 years’ experience with in a similar co-ordinator’s role.
- Excellent organisational and communication skills are essential.
- A good level of computer literacy will be required.

To make sure we have the best people in the right roles, championing quality, diversity and fairness is a top priority and we’re committed to creating a diverse, inclusive, and accessible workplace.

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sunbury-on-Thames, TW16 7DX: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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