Operations Coordinator
6 months ago
Invincible Drain Care Ltd is one of the UK's leading independent plumbing and drainage service providers. We operate across the UK, handling planned and emergency work, and offering a comprehensive solution for all drainage and wastewater plumbing needs.
**About the Operations Coordinator Role**:
An Operations Coordinator plays a vital role in coordinating pre-planned maintenance, emergency, and reactive works on a daily basis. Strong communication with clients, colleagues, and field engineers is crucial, both verbally and remotely.
**Key Responsibilities of the Operations Coordinator**:
- Organise and manage pre-planned maintenance, emergency, and reactive works, prioritising tasks and optimising resources for ensuring efficient diary planning and schedules.
- Process job requests from clients and communicate them to engineers verbally and using our in-house systems.
- Create work schedules and assign engineers based on their abilities and locations.
- Assist in resolving day to day issues that may arise during operations.
- Complete Risk Assessments and Method Statements (RAMS) and adjust them as needed, forwarding them to clients for approval.
- Authorize sub-contractor invoices, ensuring they match purchase orders and agreed-upon changes.
- Provide quotations for unfinished or follow up work.
- Collect all necessary information and documentation for jobs, calculate service charges, and generate customer invoices.
- Act as the initial point of contact for internal and external inquiries.
- Liaise with customers, staff, subcontractors, and professional bodies to ensure timely and satisfactory job completion.
- Order, hire, and return necessary plant equipment, and materials, updating job records with complete details.
- Share responsibility for out of hours call handling as part of the callout rota, processing job requests and keeping clients informed.
- Offer cover for other operational duties when needed.
- Perform any other reasonable tasks within your capabilities.
**Who Are You?**
We are seeking an individual who can effectively support the operations team in day to day diary management for planned work. Ideally, you have:
- Previous experience in creating Risk Assessments and Method Statements (RAMS).
- Strong interpersonal skills to build and maintain work relationships.
- At least 2 years of experience in administration or a similar coordinator role.
- Excellent organizational and communication abilities.
- A good understanding with computer literacy.
**Benefits**:
- Company pension contributions
- Increased holiday entitlement after 5 years of service
- Development and progression opportunities
- Company EAP
- Free parking+
To make sure we have the best people in the right roles, championing quality, diversity and fairness is a top priority, and at IVDC we’re committed to creating a diverse, inclusive, and accessible workplace.
To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you're interested in joining our team.
**Job Types**: Full-time, Permanent
Pay: Up to £30,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Overtime
**Experience**:
- Administrative: 2 years (preferred)
Work Location: In person
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