Service Operations Coordinator

4 days ago


SunburyonThames, Surrey, United Kingdom Layka Recruitment Full time
Job Description

Job Title: Planning Co-ordinator

Job Summary:

We are seeking a highly organized and detail-oriented Planning Co-ordinator to join our team at Layka Recruitment. As a Planning Co-ordinator, you will play a pivotal role in coordinating the daily jobs for our service engineers across the UK and Ireland.

Key Responsibilities:

  • Coordinate the daily jobs for our service engineers, ensuring timely and efficient completion of tasks.
  • Work closely with field managers to drive productivity from the field team, ensuring seamless operations and meeting monthly KPIs.
  • Collaborate with internal and external customers to adhere to contractual SLAs, communicating effectively to ensure seamless operations.
  • Develop and maintain schedules for service engineers, ensuring optimal resource allocation and minimizing downtime.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing changes to enhance service delivery.

Requirements:

  • Exceptional organizational skills, with the ability to prioritize and manage multiple tasks efficiently.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
  • Previous experience in a similar planning or coordinating role, ideally within a service or maintenance environment.
  • Proven ability to work under pressure and meet strict deadlines while maintaining a high level of accuracy.
  • Proficiency in using scheduling and communication tools to streamline operations and enhance customer satisfaction.

What We Offer:

  • 25 days holiday + bank holidays
  • Profit share (paid twice yearly)
  • Parking


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