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Service Operations Coordinator

1 month ago

SunburyonThames, Surrey, United Kingdom Layka Recruitment Full time
Job Summary

We are seeking a highly organized and detail-oriented Planning Co-ordinator to join our team at Layka Recruitment. As a Planning Co-ordinator, you will play a pivotal role in coordinating the daily jobs for our service engineers across the UK and Ireland, working closely with both internal and external stakeholders to achieve our monthly KPIs.

Key Responsibilities
  • To schedule the work of our service engineers - a mixture of repairs, breakdowns, and planned maintenance.
  • To work closely with field managers to drive productivity from the field team.
  • To work closely with internal and external customers to help adhere to contractual SLA's, communicating effectively to ensure seamless operations.
Requirements
  • Exceptional organisational skills and the ability to prioritise and manage multiple tasks efficiently.
  • Strong communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
  • Previous experience in a similar planning or coordinating role, ideally within a service or maintenance environment.
  • Proven ability to work under pressure and meet strict deadlines while maintaining a high level of accuracy.
  • Proficiency in using scheduling and communication tools to streamline operations and enhance customer satisfaction.
What We Offer
  • 25 days holiday + bank holidays
  • Profit share (paid twice yearly)
  • Parking