Customer Service Coordinator
4 weeks ago
Key Responsibilities
As a Planner at Johnson Controls, you will play a crucial role in supporting our Installation Teams. Your primary objective will be to ensure our engineers stay busy and appointments run smoothly. You will work closely with Field Line Managers to tackle any issues and minimize customer no-shows.
What We Offer
- Competitive salary
- 25 days holiday + Bank Holidays, sick pay
- Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products
- Opportunities for training and skill development
- Supportive team environment fostering collaboration
- Career paths in Customer Service and beyond
- Commitment to safety with our Zero Harm policy
- Access to business resource groups
- Training on our company values
How You Will Achieve It
- Handle incoming and outgoing calls across the UK
- Boost engineer productivity by planning their schedules and ensuring they have everything they need
- Use our resources efficiently, including subcontractors, to minimize delays
- Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations
- Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits
Requirements
Essential:
- Previous experience in customer service
- Basic computer skills
Desirable:
- Experience in scheduling or planning
- Knowledge of our industry
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