Outpatient Transformation Programme Support Officer

5 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The RCHT Commissioning, Performance and Intelligence (CPI) team’s role is to improve patient care through providing expert support and advice to clinical services in Cornwall.

The CPI team have a vacancy for an Outpatient Transformation Programme Support Officer to join the award-winning Outpatient Transformation Team and support the programme’s delivery of outpatient improvements. The programme extends across the whole health community.

As a team, we offer a friendly, supportive, developmental environment and the opportunity to get involved in all aspects of this exciting programme, in an environment that whilst challenging is always interesting.

To support the organisation and whole health community to deliver the Outpatient Transformation Programme.

To support the Care Groups to embed change as a result of the programme.

To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.

To co-ordinate outpatient space to optimise patient throughput.

To support the delivery of RTT recovery plans.

To use project management skills to implement change.

To support the on-going tracking of the Outpatient Transformation Programme to ensure success and work with team to make changes as required.

To establish and maintain strong and effective communication links across the whole health community to enable delivery of the programme.

To work collaboratively with wider Commissioning, Performance and Intelligence team.

To utilise analytical, persuasive and negotiation skills in order to support the change and enable resolution of complex operational issues relating to planned care.

To ensure all changes made are in line with the key aims of the programme and health community strategy, adapting where necessary.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

To support the organisation and whole health community to deliver the Outpatient Transformation Programme.

To support the Care Groups to embed change as a result of the programme.

To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.

To co-ordinate outpatient space to optimise patient throughput.

To support the delivery of RTT recovery plans.

To use project management skills to implement change.

To support the on-going tracking of the Outpatient Transformation Programme to ensure success and work with team to make changes as required.

To establish and maintain strong and effective communication links across the whole health community to enable delivery of the programme.

To work collaboratively with wider Commissioning, Performance and Intelligence team.

To utilise analytical, persuasive and negotiation skills in order to support the change and enable resolution of complex operational issues relating to planned care.

To ensure all changes made are in line with the key aims of the programme and health community strategy, adapting where necessary.

Please see attached job pack for full job description.



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The RCHT Commissioning, Performance and Intelligence (CPI) team's role is to improve patient care through providing expert support and advice to clinical services in Cornwall. **The CPI team have a vacancy for an Outpatient Transformation Programme Support Officer to join the award-winning Outpatient Transformation Team and support the programme's delivery...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

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