Outpatient Transformation Programme Support Officer

6 months ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

To support the organisation to deliver the Outpatient Transformation Programme.
To support the Care Groups to embed change as a result of the programme.
To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.
To co-ordinate outpatient space to optimise patient throughput.
To support the delivery of RTT recovery plans.
To use project management skills to implement change.
To support the on-going tracking of the Outpatient Transformation Programme to ensure success and work with team to make changes as required.
To establish and maintain strong and effective communication links across the whole health community to enable delivery of the programme.
To work collaboratively with wider Commissioning, Performance and Intelligence team.
To utilise analytical, persuasive and negotiation skills in order to support the change and enable resolution of complex operational issues relating to planned care.
To ensure all changes made are in line with the key aims of the programme and health community strategy, adapting where necessary.
- To support all aspects of the Outpatient Transformation Programme.
- To develop, action and interpret key performance indicators for the programme and ensure actions/learning progressed.
- To action regular audits to provide assurance of programme success and highlight areas of concern, where applicable.
- To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.
- To provide support to specialties in the implementation and monitoring of patient initiated follow-ups, ensuring robust governance framework in place, and working across system to embed practice.
- To work with the Patient Experience Team to ensure patient experience feedback (through Friends & Family Tests) are utilised to inform service change and fed back to services.
- To work with patient groups as applicable to help inform service change.
- To ensure all changes support RTT recovery.
- To ensure the Trust website (internet and intranet) are kept up to date with the programme changes and patient information; linking where required to other parts of the health system to do likewise.
- To support implementation of the patient portal and its subsequent development.
- To produce presentations and reports as requested, and present as required.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

**PLEASE NOTE**: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:
Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Work health assessments

Criminal record check standards

Right to work checks

**For further information please visit**:
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

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