Outpatient Booking

2 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The opportunity has arisen for a dynamic, motivated individual to join the Outpatient Booking Team within the Clinical Support Care Group. On a day-to-day basis the postholder will be responsible for leading the Clinical Health Psychology administration team and outpatient booking services for customer service, pathway management, performance management, governance, service development and redesign, working directly with clinical areas to ensure the patient experience is of the highest quality. The post holder will provide support to the Outpatient Booking Services Manager and Head of Psychology to ensure that key, clinical activity, and financial targets are met.

You must be highly motivated with a friendly and approachable manner and possess excellent communication skills. This is a demanding and diverse role, which requires the post holder to work collaboratively across all Care Groups. The post holder will therefore have excellent interpersonal and communication skills, IT and organisational skills and the ability to work independently using their own initiative.

This role is responsible for ensuring outpatient capacity is maximised for the clinical pathways within the Department of Clinical Health Psychology and ensure that locally agreed targets are accurate with timely data entry on clinical systems across the service is achieved.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

This is a full-time post working 37.5 hours per week and will be based both at Pydar House in Truro and at the Royal Cornwall Hospitals Trust at Treliske, Truro. For further information, please contact Kate Andrews, Outpatient Booking Services Manager on 07920 082893.


  • Outpatient Booking

    3 months ago


    Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    This is a full-time post working 37.5 hours per week and will be based both at Pydar House in Truro and at the Royal Cornwall Hospitals Trust at Treliske, Truro. For further information, please contact Kate Andrews, Outpatient Booking Services Manager on 07920 082893.

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