Apprentice Appointment Administrator

6 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

We are looking for an eager and enthusiastic full time Apprentice Appointment Administrator to join our busy Outpatient Booking Centre at Pydar House, Truro.

You will be joining a highly dedicated administrative team that supports patient care.

Within this time you will undertake Level 2 Intermediate Business Administration Apprenticeship. Full training will be given on IT systems.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise

You will be expected to develop the skills to provide a comprehensive and effective administrative service to support the efficient running of the Outpatient Booking Centre.
You will be required to work as part of a team, communicating effectively and courteously with a wide range of internal/external personnel.
You will help to scan and upload outpatient referrals onto the Trust’s Maxims system
You will help to print referrals from the national E Referrals system and send for clinical triage
You will assist in the maintenance of worklists on the national E Referrals system
To ensure patient confidentiality is maintained at all times in line with Trust policy
To provide general administration support to the central booking team
To answer the telephone in accordance with department procedure, ensuring where possible patient needs are met or if required they are transferred to the most appropriate person in accordance with department procedure.



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