Appointment Coordinator

7 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists.

This is a very busy and demanding area to work. The offices are open between 8.30am and 4.30pm and staff are expected to work on a rota basis to cover these hours.

Working as part of a team of Appointment Apprentices, Administrators and Coordinators, the post holder will manage referrals and the placement of both new and follow up appointments over a range of specialities, co-ordinate clinic amendments, cancellations and set-ups, and confidently liaise with patients over the telephone and via Patient Hub to deal with a variety of queries. The role of Appointment Coordinator will ensure, in line with the Trust’s Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times. The main duties of this job description are explained, however, these will continue to evolve to meet corporate objectives and NHS targets.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise

The Appointment Co-ordinator will be responsible for the management of outpatient referrals, waiting lists and clinics. You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. Be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, E-Referrals, Maxims and Microsoft Word.

Full training will be given on IT systems.

Flexibility and reliability is of extreme importance, as you may be required to cover absences.



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