Order Management Coordinator

7 months ago

Blyth, United Kingdom Draeger UK & Ireland Full time

Order Management Coordinator - Draeger UK & Ireland - Job-ID V000009141

Blyth

Vollzeit

**The Job Responsibilities** Who we are**

Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

**About the role**

Working within the Supply Chain Department, the role of Order Management Coordinator is to facilitate the effective management & shipment of sales orders to meet internal and external customer expectations. This is a vital role within our business and is key to the on-going growth and development of Draeger Safety UK Ltd.

**Main Job Objectives**
- Control of the company order book and shipping requirements, reporting on risks and potential delays.
- Management of clean sales orders, ensuring they are despatched on time, in full and to the customer’s specification.
- To communicate any delays to the sales team/internal customers in a timely, efficient manner detailing actions and resolution.
- To accurately process outbound deliveries
- Control and track sales orders and customer shipments
- Identify any inefficiencies and introduce process improvements
- To perform a daily review of the current order book, to ensure delivery dates of customer orders are met and to proactively inform the Sales Department of any issues.
- To ensure sales orders are despatched and invoiced.
- Track the Order Book value daily and On Time Delivery.
- To handle bottleneck situations together with Sales - prioritising orders and to report to the Department Manager and Supply Chain Team
- Track and monitor freight spend (both external / internal).
- Assist & evaluate needs with shipping points, services, weights & freight permits, and other information needed, to transport goods
- Initiates, resolves & documents tracer enquiries when requested.
- Notifying consignees of shipment arrival and coordinating shipment information to other offices and/or agents.
- Arrange the movement of freight to domestic and international customers - consignee/agents & update SAP / FIS (Freight information system) with transport data.
- Tracking of urgent shipments, through to the delivery to the customer and reporting to the Department Manager on completion.
- Spot check packing lists & invoices and other relevant documentation for errors and correct these errors to minimise or eradicate impact.
- Use the Warehouse management system to prepare accurate customs paperwork for outbound freight.
- Ensure correct shipments and appropriate paperwork is given to Drivers, particularly upon departure.
- Action any customer enquiries/queries, providing relevant feedback to the customer in a timely manner.
- Managing the transport of dangerous goods to all destinations, ensuring the correct paperwork, labelling etc. is actioned.
- Ensure the accuracy of all sales orders and shipping documents through strict adherence to Standard Operating Procedures (SOS).
- Complete monthly, weekly, and daily management reports linked to department KPI. Detailing all issues and corrective actions required.
- Support with or lead special projects at the request of the Department Manager.
- Ensure effective security processes are followed (particularly with regard to driver and visitor sign in).

**Shared responsibilities**

All employees have a responsibility:

- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

**Your Qualifications** Reporting Relationships**
- Warehouse & Distribution Manager

**Size of team/environment**
- Working in a team of 4, responsible for all aspects in Order Management and full cross training is adopted on a regular basis to cover holidays etc. Working in a shared office environment.

**Role Requirements**

Education/Qualifications
- Ideally qualified to Business Administration-Level 4 or equivalent and/or have equivalent experience.

**Related Experience**
- Demonstrable previous customer service, shipping and/or distribution experience is essential.
- Data entry relating to customer orders
- Proven track record of achievement in a similar position.
- Previous experience of direct contact and cost negotiations relating to transport providers.
- Experience with import and export complianc

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