Order Management Advisor

3 months ago

Blyth, United Kingdom Jackson Hogg Full time

Jackson Hogg are looking to recruit an Order Management Advisor for a fantastic manufacturing client based in Blyth.

**Overview of the Order Management Advisor**

Reporting to the Offering and Order Management (Products) Team Manager to provide an outstanding, reliable and continually improving service that exceeds customer expectations.

Ensures professional representation of the company, products, services and its values always.

Takes ownership for working with the Offering and Order Management (Products) Team Manager to develop their own knowledge and skills in relation to the products, systems and processes.

**Key Tasks of the Order Management Advisor**
- Processing all customer demands accurately, at first point of contact in a timely manner, and ensuring that everyone is treated with respect.
- Building strong trusted and loyal relationships with customers.
- Understanding, communicating and knowing when to flex the Terms and Condition(s).
- Using lean methodology to improve process and enhance service.
- Ownership of logistics division within the UK Sales Operations team
- Prioritise deliveries and manage any potential delays
- Notify customers of confirmed or amended delivery dates
- Placing after sales orders and updating relevant systems
- Resolve and analyse any aftersales issues/complaints to ensure excellent first time resolutions as well as no repeat issues
- Accurate reporting of any complaints and associated costs
- Carry out any other tasks as may be reasonably requested in relation to your role.

**Personal Specification for the Order Management Advisor**
- Education to ‘GCSE’ level (or equivalent) standard or higher
- Education to ‘A’ level (or equivalent) standard or higher
- Experience in a customer service environment
- Excellent listening skills
- Strong computer literacy skills; Microsoft Office Packages, SAP, C4C or equivalent
- Able to work on own initiative
- Seeks out opportunities for improvement
- Able to organize workload to meet deadlines
- Experience of working with lean principles
- Effective problem-solving skills
- Highly effective communication skills

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

  • Order Management Coordinator

    4 months ago

    Blyth, United Kingdom Draeger UK & Ireland Full time

    Order Management Coordinator - Draeger UK & Ireland - Job-ID V000009141 Blyth Vollzeit **The Job Responsibilities** Who we are** Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is...

  • Sales Order Management Specialist

    1 month ago

    Blyth, Northumberland, United Kingdom MTrec Ltd Full time

    Position OverviewMTrec Ltd, a prominent player in the engineering sector, is currently experiencing a robust phase of expansion and is seeking a Sales Order Management Specialist. This role is integral to our Supply Chain Department, focusing on the seamless management and dispatch of sales orders to fulfill both internal and external customer...

  • Parts Advisor

    3 months ago

    Blyth, United Kingdom Volvo Truck and Bus North & Scotland Full time

    Parts Advisor **Parts Advisor | Carlisle | CA3 0HA** **PARTS ADVISOR / CUSTOMER SERVICE ROLE** **Shift Pattern: Monday - Friday 0800 - 1630 | 40 hour working week** **Salary: £12.38 hourly rate** Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a...

  • Order Management Coordinator

    2 months ago

    Blyth, Northumberland, United Kingdom MTrec Technical Full time

    The Company A market leading engineering company undergrowing a significant period of growth now require an Order Management Coordinator.The RoleWorking within the Supply Chain Department, the role of Order Management Coordinator is to facilitate the effective management and shipment of sales orders to meet internal and external customer expectations....

  • Hse Advisor

    4 months ago

    Blyth, United Kingdom JDR Cable Systems Full time

    **JOB DESCRIPTION**: As we continue to progress our construction on our exciting expansion into Cambois, Blyth we are seeking an additional HSE Advisor to advise and assist JDR Management on all aspects of Health, Safety and Environment on the new site. Working initially from our Hartlepool site to gain an understanding of our businesses processes and...

  • Senior HR Advisor

    2 weeks ago

    Blyth, Northumberland, United Kingdom NRG. Full time

    Job Summary:NRG is seeking a highly skilled Senior HR Advisor to join our HR Central Services division. As a key member of our team, you will provide expert advice on HR matters, collaborate with colleagues, and support the implementation of new HR systems.Key Responsibilities:Provide guidance on HR policies, procedures, and best practices to ensure...

  • Senior HR Advisor

    2 weeks ago

    Blyth, Northumberland, United Kingdom NRG. Full time

    Job Summary:NRG is seeking a highly skilled Senior HR Advisor to join our HR Central Services division. As a key member of our team, you will provide expert advice on HR matters, collaborate with colleagues, and support the implementation of new HR systems.Key Responsibilities:Provide guidance on HR policies, procedures, and best practices to ensure...

  • Senior She Advisor

    3 months ago

    Blyth, United Kingdom Morgan Sindall Plc Full time

    **Senior SHE Advisor** **Location: Blyth - Multi sites across Northumberland, base office Blyth** **Talented people are the key to our success** Would you like to work for an inclusive and collaborative company which is also one of the most successful within the UK infrastructure industry? **Opportunity**: **Senior SHE Advisor on the Northumberland...

  • Lead Hse Advisor

    4 months ago

    Blyth, United Kingdom Royal IHC Full time

    The role:_ We are currently seeking a proactive individual to join Royal IHC Ltd based at our Port of Blyth facility. As the Lead HSE Advisor you will take the lead on the management of the company’s HSE policies and procedures, ensuring legal compliance. - You will be responsible for:_ - Providing a quality HSE service to the business ensuring the...

  • Health Advisor

    4 months ago

    Blyth, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity to recruit a Band 5 Sexual Health Advisor within the Sexual Health Team. This post delivers high quality clinical care and expert Public Health interventions, in line with local and national policy to improve Sexual Health and reduce morbidity in the population. The post holder must be registered with the NMC as a Registered General...

  • Sales Advisor

    3 months ago

    Blyth, United Kingdom Saltrock Blyth Full time

    Like the idea of joining the Saltrock family? We are looking for Sales Advisors on variable contracts to come aboard at our brand new Blyth store opening soon. Come and join the next part of our adventure! The Atlantic Ocean, North Devon Coast and salty air. For over 30 years, Saltrock; a British, coastal, lifestyle brand, has had holiday, family, spirt and...

  • HSE Lead Advisor

    5 days ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    About the Role:We are seeking a highly skilled and experienced HSE professional to join our team at Royal IHC Ltd in Port of Blyth. As the Lead HSE Advisor, you will be responsible for managing the company's HSE policies and procedures, ensuring compliance with relevant laws and regulations.Key Responsibilities:Provide a high-quality HSE service to the...

  • HSE Lead Advisor

    5 days ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    About the Role:We are seeking a highly skilled and experienced HSE professional to join our team at Royal IHC Ltd in Port of Blyth. As the Lead HSE Advisor, you will be responsible for managing the company's HSE policies and procedures, ensuring compliance with relevant laws and regulations.Key Responsibilities:Provide a high-quality HSE service to the...

  • HSE Lead Advisor

    2 days ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    About the Role:We are seeking a highly skilled and experienced HSE professional to join our team at Royal IHC Ltd in Port of Blyth. As the Lead HSE Advisor, you will be responsible for managing the company's HSE policies and procedures, ensuring compliance with relevant laws and regulations.Key Responsibilities:Provide a high-quality HSE service to the...

  • HSE Lead Advisor

    2 days ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    About the Role:We are seeking a highly skilled and experienced HSE professional to join our team at Royal IHC Ltd in Port of Blyth. As the Lead HSE Advisor, you will be responsible for managing the company's HSE policies and procedures, ensuring compliance with relevant laws and regulations.Key Responsibilities:Provide a high-quality HSE service to the...

  • Lead HSE Advisor

    4 months ago

    Blyth, United Kingdom Royal IHC Full time

    The role: We are currently seeking a proactive individual to join Royal IHC Ltd based at our Port of Blyth facility. As the Lead HSE Advisor you will take the lead on the management of the company’s HSE policies and procedures, ensuring legal compliance. You will be responsible for: Providing a quality HSE service to the business ensuring...

  • Health and Safety Manager

    2 weeks ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    {"Job Title": "Lead HSE Advisor", "Job Summary": "We are seeking a proactive individual to join Royal IHC Ltd at our Port of Blyth facility. As the Lead HSE Advisor, you will take the lead on managing the company\u2019s HSE policies and procedures, ensuring legal compliance.", "Responsibilities": ["Provide a quality HSE service to the business, ensuring the...

  • Health and Safety Manager

    2 weeks ago

    Blyth, Northumberland, United Kingdom Royal IHC Full time

    {"Job Title": "Lead HSE Advisor", "Job Summary": "We are seeking a proactive individual to join Royal IHC Ltd at our Port of Blyth facility. As the Lead HSE Advisor, you will take the lead on managing the company\u2019s HSE policies and procedures, ensuring legal compliance.", "Responsibilities": ["Provide a quality HSE service to the business, ensuring the...

  • HR Business Partner

    2 weeks ago

    Blyth, Northumberland, United Kingdom Jackson Hogg Full time

    Job Opportunity: HR Business PartnerAbout the Role:As an HR Business Partner at Jackson Hogg, you will be working closely with the Head of HR, wider HR team, and the Senior Management Team to drive and champion positive change through people-led initiatives. You will be the main point of contact for both managers and colleagues on all HR-related topics.Key...

  • HR Business Partner

    2 weeks ago

    Blyth, Northumberland, United Kingdom Jackson Hogg Full time

    Job Opportunity: HR Business PartnerAbout the Role:As an HR Business Partner at Jackson Hogg, you will be working closely with the Head of HR, wider HR team, and the Senior Management Team to drive and champion positive change through people-led initiatives. You will be the main point of contact for both managers and colleagues on all HR-related topics.Key...