Parts Advisor

Parts Advisor

**Parts Advisor | Carlisle | CA3 0HA**

**PARTS ADVISOR / CUSTOMER SERVICE ROLE**

**Shift Pattern: Monday - Friday 0800 - 1630 | 40 hour working week**

**Salary: £12.38 hourly rate**

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**What you will do**

As a Parts Advisor in our Carlisle site, you will contribute to the transformation of our company, the transport industry and society at large.

We are looking for a Parts Advisor focused on Customer Service, who is a driven individual to provide our Customers with a professional and helpful service whilst promoting sales of the Workshop Services and Products.

You will:

- Be the first contact for customers, identifying service parts requirements and assist in preparing orders are taken & supplied to the correct specification to meet those customers needs.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt, assisting with the serve counter and helping team members when necessary.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned by informing customers of completion times and payment methods.
- Contacting customers if any additional work is required and issue accurate quotations to gain the necessary authority to complete works.
- Ensure warranty claim, VCM and special claims are correctly, maintaining an efficient filing and retrieval system.
- Assist management & arrangement of customer vehicle workshop booking inspections, servicing and repairs.
- Assist with customer complaints are courteously and efficiently handled & processed.
- Ensure that the administration office is kept clean and tidy and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer Point.
- Attend any training or development activity that is made available.
- Participate in workshop production/customer service administration team meetings.

This role you will provide excellent service supplying HGV parts to technicians who are carrying out the repairs and maintenance to vehicles in the workshop along with providing excellent service to customers both over the counter and by telephone.

Do you thrive in a fast paced environment where no two days are the same? If so, we want YOU to join our team at Volvo Carlisle Dealer Point as a Parts Advisor

**Who are you?**

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

- Driving License preferred
- Able to identify different parts using catalogues and systems, experience of working with vehicle parts is essential
- Numerical ability to be able to work with part numbers
- Able to communicate with all levels, written and verbally with people inside the company and external customers.
- IT literate to competently use DMS and associated software systems.
- Proactive, enthusiastic and approachable
- Commercial awareness with great customer service
- Flexible and positive approach to changing circumstances and priorities
- Work as a team player along with at times working independently with an open and honest outlook.

**What’s in it for you?**

We offer a solid package of compensation and benefits, plus you will enjoy:

- 25 days Holidays + Bank Holidays. Holidays increase to 30 days with service.
- Company Pension with up to 5% employer contribution.
- Healthcare plan with access to Dental Insurance
- Enhanced Maternity | Paternity | Foster & Adoption Leave
- Many discounts for family & friends on High Street Retailers, Theme Parks day outs, hotels and many more
- Access to Health Wellbeing for you and your family

**Ready for the next move?**

Follow us on

LinkedIn : Volvo Trucks UK

Facebook: Volvo Trucks UK & Ireland Careers

**Who we are and what we believe in**

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

**Job Types**: Full-time, Permanent

Pay: £12.38 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Parts Advisor | Carl