Contact Centre Advisor

5 months ago


Blyth, United Kingdom Northumberland County Council Full time

Job Information
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

The Service

Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more

The role

If you are a person who loves to help others, we want to hear from you It is an exciting time for Customer Service at Northumberland County Council.

We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.

This role will be based in our Blyth Information Centre however there may be times when cover is needed in our offices in Cramlington and Ashington so travel between locations will be required. The post is part time working 22.2 hours per week 8:45 - 17:00 Wednesday and Thursday and Friday 8:45-16:30

Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis

Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.

For further information about NCC, please visit our website.

Why choose us?

We have some outstanding benefits to offer you, including:

- A starting salary of £22,369pa (Band 4)
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
- Car leasing scheme

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