Resident Services Manager Build to Rent
4 days ago
**Resident Services Manager (BTR)**
**Based Manchester**
**£23,000 - £25,000**
Cobalt is proud to be partnering with a leading residential property business currently managing thousands of units across the UK. The company are Build To Rent specialists, set to deliver a pipeline of 10,000 units over the next few years.
This stunning, modern development is located in Cornbrook, a hop, skip and a jump from the city centre.
As a Residents Service Manager (RSM) you will help the General Manager oversee the operation of a multimillion-pound, build to rent development. You will be the face of the brand, responsible for creating a community within the building by providing an unparalleledlevel of customer service. You will take the lead on leasing, building compliance, the organisation of Resident Events and much more. This is a diverse and challenging role but you will have a passion for interaction and the drive to succeed. You will be organisedand agile in your approach so you can manage whatever is thrown your way.
**Responsibilities**:
- Go above and beyond for the residents but understand that rules are made for a reason and feel comfortable laying down the law when necessary
- Understand building legislation and procedures to ensure the residents' safety
- Complete regular onsite testing protocols and ensure these are accurately recorded for compliance
- Tours for potential residents around the community's amenity areas and show apartments, highlighting all the benefits, the unique features and what sets it apart from the competition
- Anticipate the needs and address living concerns of the customers
- Optimise occupancy and increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies
- Shop the competition to stay one step ahead
- Process your deals efficiently and keep the residents updated consistently throughout
- Keep track of a high number of requests and needs, recording all information on the system
- Keep track of vacant apartments, those with maintenance issues, and those due for renewal
- Support the GM with P&L and operational budgets and seek to find efficiencies where possible
- Plan and deliver resident events
**Requirements**:
- Extensive experience in customer-facing role, ideally in BTR, property management or hospitality
- Excellent customer relations skills and plenty of energy and enthusiasm
- Ability to communicate effectively with residents and team members
- A natural and resourceful problem solver
- Highly organised with the ability to prioritise effectively and multi-task
- Impeccable record-keeping and reporting skills
- Computer literate
- Ability to think on your feet with the resident at the forefront of any solution
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