Receptionist

5 months ago

Louth, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

This is a great opportunity to work with a wonderful team in a busy reception area. If you are experienced and passionate and empathetic around supporting our mental health community this is a role for you. We would look at the hours being across a Monday, Thursday and Friday.

For this role you need to be able to multi task, have good communication skills, patient, kind and willing to be flexible and work within a team.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.

To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretary’s absence include typing of reports, letters and other documents. The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.

To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions

To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions.

To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.

To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date.

To participate in Supervision and appraisal in line with Trust policy.

To ensure all work is undertaken in line with Trust and national policy.

To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county.

To participate in the provision of an extended hour’s service.

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