Front of House Assistant

6 months ago

Louth, United Kingdom Magna Vitae Full time

**JOB INFORMATION & JOB DESCRIPTION**

**JOB TITLE Front of House Assistant/Receptionist**

**PURPOSE OF JOB**

To be the front of house assistant for the Leisure Centre, you will deal with all enquiries, ensure excellent customer service by effective supervision and control of the reception and its associated activities and administrative duties. To promote and sell our various membership offers and products.

Delivery of high quality services in accordance with Magna Vitae’s Mission, Vision and Core Values as detailed in the company’s Business Plan.

**Hours of Work**:40 hours per week. This position involves shift work which includes mornings, evenings, weekends & Bank Holidays.

**Responsible to**:Duty Manager on a Day to Day Basis. Ultimately the Operations Manager.

**Team Relationships**:Work base venue colleagues, customers, and the wider company operations team.

**Main terms & conditions **Salary £10.18-£11.77 per hour
**of employment**:You will also benefit from some of the best terms and conditions in the leisure field including a voluntary membership of a defined benefits career average pension scheme plus free “casual” use of Magna Vitae’s fitness suites and swimming pools.

**Special Requirements: EQUALITY & DIVERSITY**:
The post holder is required to carry out their duties in a way that supports Magna Vitae’s
Equality & Diversity Policy.
**HEALTH & SAFETY**:
The post holder will take all reasonable care of themselves and of others who may be affected by their acts or omissions. All actions must be conducted in accordance with
Magna Vitae’s Health and Safety Policy & Commitment Statement.
**SAFEGUARDING CHILDREN & ADULTS**:
Magna Vitae have a duty to promote the welfare of, and safeguard of children and adults at risk. The post holder is required to comply with the company Safeguarding Policy.

This post requires an enhanced check from the Disclosure and Barring Service.

**Work Location**:Meridian Leisure Centre, Wood Lane, Louth (There may be occasions when you may need to work from other venues if required)

**Type of Contract**:Full Time Permanent

The activities described below may be varied from time to time to meet the needs of the company. The following duties are not exhaustive but merely indicate the work range and core content of the post. The post holder may be required to undertake further relevant duties. The duties are not arranged in priority order.

**KEY ROLE DELIVERABLES**
- The post-holder must, at all times, carry out their duties to comply with the company’s policies / procedures and financial regulations.
- Maintaining records in the utilisation of the IT based Member Relationship Management System (MRM).
- To ensure that the customer service is provided with equal access irrespective of age, gender, ethnic origin, disability, religion or sexual orientation.
- To ensure all duties are carried out in a safe manner in accordance with the companies Health and Safety Management System (HSMS), including Policy, Corporate Standards, Local Risk Assessments and the facility’s NOP / EAP.
- To present and maintain a professional image to all customers and visitors to the facility.
- Cash security including float checks, banking and the checking / completion of all associated documentation.
- To ensure all bookings received in person or over the telephone are dealt with in accordance with the booking and cancellation procedures.
- To keep on task with daily spreadsheets for customer retention.
- Accurate accounting, recording and control of deliveries received within the facility.
- To meet and greet all contractors / visitors and to complete all relevant documentation promptly.
- Maintain a clean, professional and well-presented reception area at all times, ensuring all marketing and publicity material is displayed appropriately.
- To actively promote, sell and issue MV cards and other membership packages to customers of the facility, ensuring subscription payments are maintained and correct booking procedures are adhered to at all times
- Liaise with receptionists from other MV facilities / services to problem solve when necessary e.g. customer complaints, MRM queries and general customer enquiries.
- To arrange the collection and distribution of the facilities internal and external post as and when maybe required.
- To ensure all up to date and relevant marketing and promotional information is displayed at all times on noticeboards and leaflet holders.
- To provide reception cover at other MV facilities as required.
- To attend meetings and undertake training as required.
- Ensure the facilities are well maintained, well presented, clean, safe and fit for purpose at all times.
- Ensuring all comments and complaints received during the shift are logged in accordance with the approved procedures.
- To undertake any further duties which may from time to time be required of the post holder and are commensurate with the responsibilities of the post.

Magna Vitae

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