Front of House Team Lead
7 days ago
We are seeking a skilled Front of House Supervisor to join our team at Loungers in Louth. As a Supervisor, you will play a key role in maintaining the exceptional service standards that have made us a favorite among locals and visitors alike.
About the Role
- The ideal candidate will have experience in supervising teams in a fast-paced bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality is essential.
- You will be driven and relentless in overcoming challenges or obstacles, with excellent attention to detail to support reporting on KPIs.
- Good communication skills, self-motivation, and ability to build rapport and trust with colleagues and customers are required.
Key Responsibilities
- Supporting the management team to maintain high standards of customer service and satisfaction.
- Leading from the front, setting the pace high for the team to deliver great shifts.
- Maintaining accurate records and reports on sales, labor, and other key performance indicators.
- Developing and implementing strategies to improve sales, labor, and customer satisfaction.
Benefits
- Tips shared equally across the team based on hours worked.
- Paid breaks and staff food on every shift.
- 50% discount on food in all three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives, including all-expenses-paid trips.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
Requirements
- Existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf, or coffee shops.
- Experience of working in a bar environment with serving freshly made food and drinks preparation.
- Natural talent and passion for hospitality.
- Driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
Estimated Salary: £22,000 - £25,000 per annum
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