Community Midwifery Receptionist

The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the midwifery centre based at Louth County Hospital. This customer facing role will be instrumental to the efficient running of the midwifery centre's across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods and ideally have experience in using SystmOne and be computer literate.

To be able to provide a robust service; the post holder may be expected to work on a rota basis ensuring the service is appropriately covered at all times across a five day week. The post may also involve working at other midwifery and hospital bases across the Trust.

The post holder maybe responsible for agreeing appointment dates with patients for elements of their care and will be responsible for outpatient reception duties.

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Please be aware that this post is based at the midwifery centre based at Louth County Hospital.

To provide a full reception cover, offering an efficient, polite and courteous service to patients and visitors to the departments.

To manage and action clinics in a timely manner using SytemOne. Ensuring completion and audit process of clinics and further appointments have been received.

Provide patients with any required documentation, information leaflets, directions etc.

Highlight any issues or concerns to the line manager and community manager.

Prioritise workload on a daily basis, referring to line manager and other colleagues for guidance as necessary.

Liaising with external agencies (e.g. social services, general practices etc.).

Responsible for retrieval, movement and management of health records, aided by tracking systems ie, Case Note Tracking (CRT), in accordance with Trust policy, including resolving issues of missing notes.

Liaise with the appropriate clinical staff and clerical staff regarding DNA’s and cancellations, taking appropriate action to ensure patients are merged in accordance with the Trust’s Patient Access Policy.

To deal with general enquiries, including telephone calls relating to patient admissions and appointments. Deal with telephone queries promptly and efficiently, ensuring comprehensive information is captured when taking messages for other members of the team.

We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire and Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.