Call Centre Representative

2 weeks ago


Sheffield, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns.

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Provide accurate information to customers regarding products, services, and promotions
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of knowledge about company products and services
- Collaborate with team members to achieve individual and team goals

**Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to handle high call volumes while maintaining professionalism
- Strong attention to detail and accuracy in data entry tasks
- Ability to multitask and prioritize tasks effectively

**Salary**: From £24,885.89 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 04/04/2024



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