Fleet Service Administrator
3 months ago
**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Glasgow
About the role
We’re recruiting a for a highly motivated Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.
Hours
Rota based between 7.45am - 5.30pm Monday to Friday.
About the role
As a Fleet Services Administrator for Arnold Clark, you’ll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.
This role would suit a natural multi-tasker, who’s at home speaking to customers and meeting deadlines as part of their daily work.
Day-to-day duties
Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
Scoring these videos and entering the scores onto a pre-set scoring matrix, and giving feedback to branches from time to time.
Essential skills
Knowledge of Microsoft Word and Excel.
Excellent telephone skills.
A friendly, approachable nature with customers.
Being able to work to deadlines.
Nice to have (but not essential)
Knowledge of Cisco telephone system (training will be given)
**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance
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