Fleet Service Administrator

3 months ago


Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits

**Type of work**: Permanent

**Location**: Glasgow
About the role

We’re recruiting a for a highly motivated Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.

Hours

Rota based between 7.45am - 5.30pm Monday to Friday.

About the role

As a Fleet Services Administrator for Arnold Clark, you’ll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.

This role would suit a natural multi-tasker, who’s at home speaking to customers and meeting deadlines as part of their daily work.

Day-to-day duties

Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
Scoring these videos and entering the scores onto a pre-set scoring matrix, and giving feedback to branches from time to time.

Essential skills

Knowledge of Microsoft Word and Excel.
Excellent telephone skills.
A friendly, approachable nature with customers.
Being able to work to deadlines.

Nice to have (but not essential)

Knowledge of Cisco telephone system (training will be given)

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance



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