E-service Administrator
3 weeks ago
**The role**
E-Service Administrators use bespoke systems to identify which supplier the driver can use and advise/book accordingly.
Work undertaking includes Service/Repairs Booking, MOT Booking, Mobile Tyre Fitting, Invoicing, Authorisations and managing work via Third Party Suppliers.
Playing an integral role in continuously meeting our customer’s expectations.
This list is not exhaustive.
**Key accountabilities**
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit Fleet Operations at all times.
**Skills & experience**
- Basic keyboard skills.
- Good telephone manner.
- Commercial acumen.
- Problem-solving and analysis.
- Written and verbal communication.
- Excellent Customer Service skills.
- Ability to handle complex queries and challenging customer scenarios.
- An ability to learn new systems and processes.
- Excellent communication and relationship skills.
- Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.
- Computer literate.
Job Reference: KF09117
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