Customer Service Administrator

3 months ago


Glasgow, United Kingdom M.E.S. Limited Full time

MES Ltd are a New Build Electrical and Plumbing Contractor based in Cumbernauld Glasgow. We are recruiting for a full-time Customer Care Coordinator to join our team.

This is an exciting opportunity to be part of a fantastic team.

Job Type : Full-time permanent.

Office based Monday to Friday 39 Hours per week.

**Duties and responsibilities will include:

- **
- Monitoring the customer service inbox and dealing with any queries
- Receiving work instructions and booking remedial works with customers and the in house repair team.
- Liaising with the in house repair team on jobs and queries.
- Providing daily updates to builders via e mail, on line portal or by telephone.
- Maintaining accurate records on the database.
- Completion and issuing of certification.
- Collating information and manually creating reports upon request.
- Reception Duties.
- Administrative Duties.

**Key Attributes:

- **
- The drive and resilience required for a fast-paced Customer Service environment
- Excellent data entry and record keeping skills
- Excellent communication skills both verbal and written
- Highly organised with good time management and the ability to meet deadlines
- Confident and self motivated

**Desirable:

- **

**Salary**: From £24,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Glasgow, G68 9HN (required)

Work Location: In person



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