Trainee Fleet Service Administrator

3 months ago


Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Glasgow
About the role

We’re recruiting a for a highly motivated Trainee Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.

Hours

Rota based between 7.45am - 5.30pm Monday to Friday.

About the role

As a Fleet Services Administrator for Arnold Clark, you’ll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.

This role would suit a natural multi-tasker, who’s at home speaking to customers and meeting deadlines as part of their daily work.

This position would be perfect for someone who is looking to start their career within an administration role.

All training will be provided, all we ask is that you have the desire to learn.

Day-to-day duties

Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
Scoring these videos and entering the scores onto a pre-set scoring matrix, and giving feedback to branches from time to time.

Essential skills

Knowledge of Microsoft Word and Excel.
Excellent telephone skills.
A friendly, approachable nature with customers.
Being able to work to deadlines.

Nice to have (but not essential)

Knowledge of Cisco telephone system (training will be given)

LinkedIn
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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance



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