Team Administrator

7 months ago


King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We are seeking someone to be able to evidence a flexible response to service needs, and the ability to think creatively with others.

Experience of working to deadlines with support, as well as the ability to work on your own initiative is imperative.

A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

**Main duties of the job**:

- Greet and welcome visitors with a positive, helpful attitude.
- Answer and direct phone calls in a polite and friendly manner.
- Manage the reception area, ensuring it is tidy and presentable.
- Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Perform clerical duties such as filing, photocopying, and minute taking.
- Support with Referral Management.
- Manage room bookings.
- Support with stationery orders, building maintenance requests and other requisitions.
- Assist with administrative tasks as needed.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:

- Effective Communication skills
- ICT skills including a working knowledge of Microsoft Packages
- Ability to meet deadlines
- Keen attention to detail
- Able to work effectively in a team
- Ability to Prioritise working under pressure
- Able to work with mínimal supervision

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Services or equivalent
- RSA II / Word processing or equivalent experience

**Experience**:
**Essential criteria**:

- Dealing efficiently and politely with both internal and external customers.
- Experience of working in a busy office area.

**Other**:
**Essential criteria**:

- Able to travel Independently
- Able to work flexibly
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying._
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to c



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