Clinical Support Team Administrator
7 months ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
**Job overview**:
Customer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.
A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
Experience of transcribing medical correspondence and documentation is essential for this role. Knowledge of medical terminology would be an advantage.
**Main duties of the job**:
- Provide a friendly and professional service, dealing with incoming telephone calls, meeting, and occasionally greeting of patients, their families, and visitors on site via reception.
- Assist with information gathering from multi-agency partners and attending or minute taking local interface meetings.
- Ensure all duties are undertaken in line with standard operating procedures to enable the achievement of Trust and service specific key performance indicators.
- Maintain accurate and appropriate patient records, including filing and data input within confidentiality guidelines.
- Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
- Work within office systems, scanning, filing, distribution of external and internal mail, photocopying.
- To attend regular meetings with your team and line manager.
- To facilitate Line Management Supervision to our Reception post holder
- Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
- Must be able to prioritise a varied workload based on business need.
**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
**Detailed job description and main responsibilities**:
- Effective Communication skills
- ICT skills including a working knowledge of Microsoft Packages
- Ability to meet deadlines
- Ability to transcribe medical terminology
- Keen attention to detail
- Able to work effectively in a team
- Able to Line Manage / Supervise
- Ability to Prioritise working under pressure
- Able to work with mínimal supervision
- GCSE Grade C (including Functional Skills Level 2) in English and Maths or equivalent experience
**Person specification**:
**Qualifications**:
**Essential criteria**:
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or wo
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeDo you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information, maintaining a strong degree of confidentiality and able to demonstrate impressive administrative skills? If you have said yes, yes, yes then we might just have the...
-
Clinical Support Team Administrator
1 week ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeDo you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information, maintaining a strong degree of confidentiality and able to demonstrate impressive administrative skills? If you have said yes, yes, yes then we might just have the...
-
Clinical Support Team Administrator
1 week ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeDo you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information, maintaining a strong degree of confidentiality and able to demonstrate impressive administrative skills? If you have said yes, yes, yes then we might just have the...
-
Clinical Support Team Administrator
1 week ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full timeNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeThis is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams. Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeWe can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged and supported to develop your skills and knowledge. This role would see you working within a small administration team. There is...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full timeNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full timeNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full timeNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...
-
Clinical Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation Trust Full timeNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...
-
Clinical Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeAre you interested in clinical administration including processing referrals, supporting the admission and discharge processes, supporting out multi-disciplinary team meetings? If so, we are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Acute Adult West Team - based in Kings Lynn. The role will be offered on a...
-
Clinical Team Administrator
7 months ago
King's Lynn, United Kingdom NHS Professionals Full time**Job Title: Clinical Team Administrator** **Location: Thurlow House, Goodwins Road, King's Lynn, PE30 5PD** **Trust Location: Norfolk and Suffolk NHS Foundation Trust** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Norfolk and Suffolk NHS Foundation Trust is the place for...
-
Clinical Administrator
8 months ago
King's Lynn, United Kingdom The Norfolk Hospice Tapping House Full time**KEY RESPONSIBILITIES**: SystmOne (Training will be provided) Ensure all relevant information is recorded accurately on SystmOne Managing, monitoring and actioning tasks on SystmOne Open new referrals on SystmOne Support both admin and clinical staff with SystmOne Use SystmOne to support Multidisciplinary Team Meetings Use SystmOne reporting to identify...
-
Administration
6 days ago
King's Lynn, United Kingdom Reed Business Support Full timeMy client is looking for a patient flow administrator to join their busy team. The role will work across 3 main areas. Emergency Dept, Same Day Emergency Care and Acute Medical Unit. ED, SDEC and AMU. you work to the ED nurse in charge and flow co-ordinator in maintaining patient flow through the above departments. Tasks will include. - Working with...
-
Clinical Support Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeCustomer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential. A working knowledge of Microsoft packages...
-
Clinical Support Team Administrator
8 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time**All aspects of administration**: Typing, data entry, telephone calls, booking / amending appointments, dealing with enquiries, record keeping, managing data, minute taking, Diary management. This list is not exhaustive, please refer to the job description for more detail.
-
Clinical Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full timeGeneral To receive and process information from the teams including typing, photocopying, scanning documents. To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Locality Business/Administration Manager or their deputy. Attending meetings and minuting as required and appropriate to the role....
-
Clinical Team Administrator
7 months ago
King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeCustomer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential. A working knowledge of Microsoft packages...
-
Clinical Administrator
7 months ago
King's Lynn, United Kingdom NHS Professionals Full time**Job Title**: Clinical Administrator **Trust Location**: Norfolk and Suffolk NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Norfolk and Suffolk NHS Foundation Trust would love to hear from you **About the Trust** We provide mental health and learning...
-
Accounts Team Administrator
2 weeks ago
King's Lynn, United Kingdom Reed Business Support Full timeREED are working with a great organisation in King's Lynn, recruiting for the position of **Administrator** to join the team on an initial 6 month contract, with potential to go permanent. Training will be provided. Working hours of Monday to Friday 8:30am-5pm with 1 hour for lunch. **Requirements**: Working knowledge of Microsoft Excel and...