Clinical Team Administrator
3 months ago
Customer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.
A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
Experience of transcribing medical correspondence and documentation is essential for this role. Knowledge of medical terminology would be an advantage.
Use the electronic patient database system to maintain accurate referral data inputting, validate and update patient information.
Provide a friendly and professional service, dealing with incoming telephone calls, meeting, and occasionally greeting of patients, their families, and visitors on site via reception.
Assist with information gathering from multi-agency partners and attending or minute taking local interface meetings.
Ensure all duties are undertaken in line with standard operating procedures to enable the achievement of Trust and service specific key performance indicators.
Maintain accurate and appropriate patient records, including filing and data input within confidentiality guidelines.
Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Work within office systems, scanning, filing, distribution of external and internal mail, photocopying.
To attend regular meetings with your team and line manager.
Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
Must be able to prioritise a varied workload based on business need.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Effective Communication skills
ICT skills including a working knowledge of Microsoft Packages
Ability to meet deadlines
Ability to transcribe medical terminology
Keen attention to detail
Able to work effectively in a team
Ability to Prioritise working under pressure
Able to work with mínimal supervision
GCSE Grade C (including Functional Skills Level 2) in English and Maths or equivalent experience
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