Guest Support Assistant

3 months ago

Preston, United Kingdom PGL Travel Full time

**Are you organised, sociable and looking for a fun & rewarding career?**
- _ _Full time, 5 days per week_

**THE ROLE**

Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have an incredible adventure at PGL. We are searching for an incredible **GUEST SUPPORT ASSISTANT / RECEPTIONIST** to join the team at this buzzing centre.

Reporting to the Guest Experience Manager, you’ll often be the first friendly face our visitors meet, so it’ll be your responsibility to provide a big PGL welcome and exude friendliness and professionalism at all times. We’d like you to be responsible for supporting all our guests before they arrive, on their first day and right the way through until they leave us with any questions, queries or problems they might have whilst staying with us.

**Is this you?**

You’ll need great interpersonal skills to assist and engage with our guests, problem solving ability and first-class organisational skills.

We’re looking for individuals with three or more months experience within a customer facing role, and IT literacy in Microsoft packages. Experience of working with young people and/or a residential setting is a bonus, but not essential for this position.

**THE PACKAGE**

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
- A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
- Sector leading family friendly policies (for example 90% of your salary for 26 weeks for maternity, paternity or adoption leave)
- Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
- Health, financial and wellbeing support through our Employee Assistance Programme, health cashback plan and Salary Finance platform (loans, advances, savings and financial education)

For a full Job Description and Personal Specification please click here

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