Guest Experience Assistant
5 months ago
**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.**
We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistants**. Previous experience in a contact centre environment is desirable.
**Interested in**:
**The successful Guest Experience Assistants will be required to**:
- Take a high volume of inbound enquiries for all areas across the Village, and follow through to secure bookings for all aspects of our guest’s stay
- Confidently pass on their knowledge of the Village, its facilities and accommodation to our guests, ensuring each and every guest has a 5* experience
- Share your knowledge and passion for spa treatments to maximize our guest’s spa experience and guide guests in booking the perfect treatment for them
- Analyse customer needs and recommend appropriate products and services
- Have an awareness of the department’s sales figures
- Maintain accurate and detailed records
- Support the Reception Team, when required, to ensure a smooth guest experience at our Holiday Guest Reception
**Our perfect match will possess the following essential attributes**:
- Excellent communication and people skills
- Exceptional telephone manner
- Excellent PC skills - all Microsoft office packages
- Flexibility, determination, enthusiasm and the ability to work well under pressure
- Ability to work on their own initiative within a work environment
- Ability to operate within a team environment
- Excellent personal presentation
- Previous experience in a contact center environment is preferred but not essential as full training will be provided
**Availability**:
We currently have various **full and part time **positions available offering up to 40 hours over a maximum 5 days.
Shift patterns include weekends, mid-week, early mornings and evenings. The ability to cover afternoon, evening and weekend shifts is an essential requirement for the position.
The department is open 7 days a week, 365 days a year, shift times vary. Operating hours are Monday and Friday 8am-8pm, Tuesday to Thursday 8am - 6.45pm, Saturday 8am-5pm and Sunday 9am - 5pm.
**Salary**:
We are proud to offer competitive hourly rates in excess of the National Minimum Wage.
**Employee Benefits**:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
**Job Types**: Full-time, Part-time, Permanent
**Benefits**:
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Guest Experience Assistant
5 months ago
Preston, United Kingdom Ribby Hall Village Full time**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistant**. Previous experience in a contact...
-
Guest Experience Team Member
5 months ago
Preston, United Kingdom Haven Full timeJoin our team at Weymouth Bay Holiday Park close to one of the UK’s finest seaside towns with a beautiful beach to match. Preston, Weymouth, Dorset DT3 6BQ GBR Job Details Come and join our One Great Team here at Haven as a Guest Experience Team Member! As part of our Guest Experience Team, you will - Prepare Welcome Packs to warmly greet our guests...
-
Guest Support Assistant
5 months ago
Preston, United Kingdom PGL Travel Full time**Are you organised, sociable and looking for a fun & rewarding career?** - _ _Full time, 5 days per week_ **THE ROLE** Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have...
-
Guest Service Assistant
5 months ago
Preston, United Kingdom Holiday Inn Express Preston South Full timeAt **Holiday Inn Express®** our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every...
-
Guest Service Agent
5 months ago
Preston, United Kingdom Holiday Inn Express Preston South Full time**About us** Holiday Inn Express Preston South is a small business in Preston. Our goal is to Provide the best experience for all of our guests. **Guest Service Agent** **At Holiday Inn Express Preston South, we pride ourselves on providing amazing experiences for our guests and employees! We strive to make it easy for our guests to feel like family by...
-
KFC Team Member
3 weeks ago
Preston, Lancashire, United Kingdom EG Group Full timeRole Overview: As a KFC Team Member, you will be the face of our brand, delivering exceptional guest experiences and ensuring that every customer leaves satisfied.Key Responsibilities:Delight our guests by optimising guest experience, handling cash, cleaning, and maintaining food safety.Run the engine of our middle of house by managing food prep and...
-
KFC Team Member
4 weeks ago
Preston, Lancashire, United Kingdom EG Group Full timeRole OverviewAs a KFC Team Member, you will be responsible for delivering exceptional guest experiences, handling cash, cleaning, and maintaining food safety. You will be part of a dynamic team that is passionate about bringing finger lickin' good chicken to our customers.Key ResponsibilitiesDelight our guests front of house by optimising guest experience,...
-
KFC Team Member
4 weeks ago
Preston, Lancashire, United Kingdom EG Group Full timeRole Overview:KFC Team Members are the face of our brand, delivering exceptional guest experiences and ensuring every customer leaves satisfied. As a key member of our restaurant team, you will be responsible for preparing and serving our famous finger lickin' good chicken, while maintaining a clean and safe environment for our guests.Key...
-
Bar Team Member
4 weeks ago
Preston, Lancashire, United Kingdom Stonegate Group Full timeAbout the RoleWe are seeking a skilled Bar Team Member to join our team at Social Pub and Kitchen. As a Bar Team Member, you will be responsible for delivering exceptional guest experiences, preparing and serving high-quality food and drink, and maintaining a clean and safe environment for guests and colleagues.Key ResponsibilitiesWelcome and engage every...
-
Office Manager
1 week ago
Preston, United Kingdom Robinson Guest Full timeJob descriptionOverviewWe are seeking a highly organised and detail-oriented Office Administrator to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining effective communication channels. This position requires proficiency in...
-
Office Manager
6 days ago
Preston, United Kingdom Robinson Guest Full timeJob Description Job description Overview We are seeking a highly organised and detail-oriented Office Administrator to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining effective communication channels. This position requires...
-
Office Manager
1 week ago
Preston, United Kingdom Robinson Guest Full timeJob descriptionOverviewWe are seeking a highly organised and detail-oriented Office Administrator to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining effective communication channels. This position requires proficiency in...
-
Office Manager
1 week ago
Preston, United Kingdom Robinson Guest Full timeJob descriptionOverviewWe are seeking a highly organised and detail-oriented Office Administrator to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining effective communication channels. This position requires proficiency in...
-
Office Manager
1 week ago
Preston, UK, Lancashire, United Kingdom Robinson Guest Part timeJob descriptionOverviewWe are seeking a highly organised and detail-oriented Office Administrator to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining effective communication channels. This position requires proficiency in...
-
Adventure Experience Coordinator
2 weeks ago
Preston, Lancashire, United Kingdom PGL Full timePGL is a world where children achieve the impossible. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.We're looking for passionate and adventurous individuals to join our team as Activity Instructors/Group Leaders. As an Activity Instructor/Group Leader, you'll be...
-
Customer Experience Ambassador
2 weeks ago
Preston, Lancashire, United Kingdom Parkdean Resorts Full timeExperience Happy Holidays with Parkdean ResortsWe're looking for a friendly and enthusiastic Receptionist to join our guest experience team at Parkdean Resorts. As the face and voice of our brand, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.In this role, you'll have the opportunity to...
-
Matchday Kiosk Staff
4 weeks ago
Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full timeAt Sodexo Live, we're looking for talented individuals to join our team as Matchday Kiosk Staff. As an Experience Maker, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key responsibilities include:Welcoming guests and taking ordersHandling and preparing alcoholic and non-alcoholic...
-
Hospitality Staff
3 weeks ago
Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full timeRole OverviewWe are seeking a skilled Hospitality Staff member to join our team at Sodexo Prestige Venues & Events. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesWelcoming guests and taking orders in a friendly and efficient...
-
Hospitality Chef
1 week ago
Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full timeAbout the RoleAt Sodexo Prestige Venues & Events, we are seeking a skilled Hospitality Chef to join our team at Preston North End Football Club. As an experienced chef, you will be responsible for delivering exceptional culinary experiences to our guests.Salary and BenefitsWe offer a competitive salary of £25,000 - £35,000 per annum, depending on...
-
Food and Beverage Assistant
5 months ago
Preston, United Kingdom Macdonald Hotels & Resorts Full timeAs a Food and Beverage Assistant at Macdonald Hotels, you are leading the front line in a key, customer-facing role. You love to interact with people and your ability to engage with our guests in a confident and approachable manner is the first step to delivering great service. You are also a proactive and committed team player with a ‘can-do attitude -...