Guest Experience Assistant

3 months ago

Preston, United Kingdom Ribby Hall Village Full time

**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.**

We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistant**.  Previous experience in a contact centre environment is desirable.

**Interested in**:
**The successful Guest Experience Assistants will be required to**:

- Take a high volume of inbound enquiries for all areas across the Village, and follow through to secure bookings for all aspects of our guest’s stay
- Confidently pass on their knowledge of the Village, its facilities and accommodation to our guests, ensuring each and every guest has a 5* experience
- Share your knowledge and passion for spa treatments to maximize our guest’s spa experience and guide guests in booking the perfect treatment for them
- Analyse customer needs and recommend appropriate products and services
- Have an awareness of the department’s sales figures
- Maintain accurate and detailed records
- Support the Reception Team, when required, to ensure a smooth guest experience at our Holiday Guest Reception

**Our perfect match will possess the following essential attributes**:

- Excellent communication and people skills
- Exceptional telephone manner
- Excellent PC skills - all Microsoft office packages
- Flexibility, determination, enthusiasm and the ability to work well under pressure
- Ability to work on their own initiative within a work environment
- Ability to operate within a team environment
- Excellent personal presentation
- Previous experience in a contact center environment is preferred but not essential as full training will be provided

**Availability**:
We currently have various **full and part time **positions available offering up to 40 hours over a maximum 5 days.

Shift patterns include weekends, mid-week, early mornings and evenings. The ability to cover afternoon, evening and weekend shifts is an essential requirement for the position.

The department is open 7 days a week, 365 days a year, shift times vary. Operating hours are Monday and Friday 8am-8pm, Tuesday to Thursday 8am - 6.45pm, Saturday 8am-5pm and Sunday 9am - 5pm.

**Salary**:
We are proud to offer competitive hourly rates in excess of the National Minimum Wage.

**Employee Benefits**:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Guest Experience Assistant

    3 months ago

    Preston, United Kingdom Ribby Hall Village Full time

    **Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistants**.  Previous experience in a contact...

  • Guest Experience Team Member

    3 months ago

    Preston, United Kingdom Haven Full time

    Join our team at Weymouth Bay Holiday Park close to one of the UK’s finest seaside towns with a beautiful beach to match. Preston, Weymouth, Dorset DT3 6BQ GBR Job Details Come and join our One Great Team here at Haven as a Guest Experience Team Member! As part of our Guest Experience Team, you will - Prepare Welcome Packs to warmly greet our guests...

  • Guest Support Assistant

    3 months ago

    Preston, United Kingdom PGL Travel Full time

    **Are you organised, sociable and looking for a fun & rewarding career?** - _ _Full time, 5 days per week_ **THE ROLE** Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have...

  • Guest Experience Reception Team Member

    4 months ago

    Preston, United Kingdom Haven Full time

    Come and join our One Great Team here at Haven! We have an opportunity for a Guest obsessed, customer service focused individual to join our Guest Experience & Reception Team, where you will help us to create great memories that last a lifetime for our Guests! A little About Us & What’s In It For You At Haven we are on a mission, to give our guests a...

  • Guest Service Assistant

    3 months ago

    Preston, United Kingdom Holiday Inn Express Preston South Full time

    At **Holiday Inn Express®** our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every...

  • Guest Service Agent

    3 months ago

    Preston, United Kingdom Holiday Inn Express Preston South Full time

    **About us** Holiday Inn Express Preston South is a small business in Preston. Our goal is to Provide the best experience for all of our guests. **Guest Service Agent** **At Holiday Inn Express Preston South, we pride ourselves on providing amazing experiences for our guests and employees! We strive to make it easy for our guests to feel like family by...

  • Guest Manager

    3 months ago

    Preston, United Kingdom Recruit North Ltd Full time

    If you are a motivatedhospitality professional with a knack for business development thiscould be the perfect career move foryou.Our client is a premierhospitality provider located in the heart of Preston. They arededicated to offering exceptional guest experiences and highqualityaccommodation. They pride themselves on their personalised serviceand...

  • KFC Team Member

    4 days ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Role: KFC Team MemberLocation: Preston, PR2 2YQHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.44 aged 21+ | £10.84 aged 18-20 | £7.27 aged 16-17Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupEG Group recruiting on behalf of YUMAt KFC, we're passionate about feeding our people's potential – to be their best selves, make...

  • KFC Team Member

    4 days ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Role: KFC Team MemberLocation: Preston, PR2 2YQHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.44 aged 21+ | £10.84 aged 18-20 | £7.27 aged 16-17Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupEG Group recruiting on behalf of YUMAt KFC, we're passionate about feeding our people's potential – to be their best selves, make...

  • KFC Team Member

    6 days ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Job Summary:We are seeking a highly motivated and enthusiastic KFC Team Member to join our dynamic team at EG Group. As a Team Member, you will play a vital role in delivering exceptional guest experiences, ensuring high-quality food preparation, and maintaining a clean and safe environment.Key Responsibilities:Delight our guests by providing outstanding...

  • KFC Team Member

    6 days ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Job Summary:We are seeking a highly motivated and enthusiastic KFC Team Member to join our dynamic team at EG Group. As a Team Member, you will play a vital role in delivering exceptional guest experiences, ensuring high-quality food preparation, and maintaining a clean and safe environment.Key Responsibilities:Delight our guests by providing outstanding...

  • Customer Experience Specialist

    1 week ago

    Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Staff Member at Sodexo Prestige Venues & Events. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesHandle, prepare, and serve...

  • Customer Experience Specialist

    2 weeks ago

    Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Staff Member at Sodexo Prestige Venues & Events. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesHandle, prepare, and serve...

  • Food and Beverage Assistant

    3 months ago

    Preston, United Kingdom Macdonald Hotels & Resorts Full time

    As a Food and Beverage Assistant at Macdonald Hotels, you are leading the front line in a key, customer-facing role. You love to interact with people and your ability to engage with our guests in a confident and approachable manner is the first step to delivering great service. You are also a proactive and committed team player with a ‘can-do attitude -...

  • Food and Beverage Assistant

    3 months ago

    Preston, United Kingdom Samlesbury Hotel Full time

    Food and Beverage Assistant We are currently recruiting for experienced Bartenders/Food Server to join our team in helping to deliver amazing customer service, with a friendly and professional attitude. We are looking for experienced bar staff/Food Servers to join our front of house team. Our front of house staff are a focal point of our business and the...

  • Assistant Night Manager

    4 days ago

    Preston, United Kingdom Hilton Full time

    Your next career move is calling you! WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our...

  • Fitness Enthusiast

    3 weeks ago

    Preston, Lancashire, United Kingdom Frasers Group Full time

    Frasers Group is seeking a passionate and dedicated Membership Experience Host to join our dynamic team at Everlast Gyms. We believe in fostering a culture of excellence, where our employees' passion for fitness drives exceptional customer service and contributes to the overall success of our brand.As a Membership Experience Host, you will play a vital role...

  • Food and Beverage Assistant

    3 months ago

    Preston, United Kingdom Holiday Inn Express Preston South Full time

    At **Holiday Inn Express®** our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every...

  • Casual Matchday Kiosk Staff

    2 weeks ago

    Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Matchday Kiosk Staff member at Preston North End Football Club. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...

  • Casual Matchday Kiosk Staff

    1 week ago

    Preston, Lancashire, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Matchday Kiosk Staff member at Preston North End Football Club. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...