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Service Administrator/scheduler

4 months ago

Inverness, United Kingdom Highland Home Carers Full time

**Reporting to**:Assistant Service Manager
- **Salary/Hourly rate**:£22,230 per annum
- **Contract**:Permanent
- **Location**:Inverness
- **Hours**:37.5 hours per week
- **Closing date**:Monday 4th December 2023

**Benefits of working for HHC**:

- Competitive Salaries
- Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)
- Paid Training delivered at our Adult Social Care Academy
- SVQ opportunities within our own SQA centre
- 6.2 Weeks Holidays (Pro-rata)
- Free Uniforms and PPE (where required)
- Contributory Pension Scheme
- From mid 2023 we will be using Care Planner.
- Access to an Employee Assistance scheme
- The ability to join the Blue Light Card scheme

Highland Home Carers are looking for a Service Administrator/Scheduler to work as part of a busy team based in our Inverness Office, ensuring that people we support in the community receive the agreed levels of service.
- Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using in-house databases for scheduling and rostering.
- A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
- Experience of working in a fast-paced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.

Previous experience of working in the Social Care sector would be advantageous, but not essential.

**Job Purpose**:
To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.

**Main Duties**:

- Work with other members of the Operations team to ensure high quality service provision
- Compiling rotas for care/support workers
- Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
- Inform people who use our services and relevant others about changes to scheduled arrangements
- Advise Care/Support Workers of all changes to regular care packages.
- To work as part of a duty rota, being the duty person on designated days to be the first point of contact
- Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
- Maintain the Company IT database and paper-based systems as required
- Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
- Updating and maintaining systems to ensure accurate recording of Financial Information.
- To ensure that confidentiality is maintained at all times.
- A willingness to cover for other administrative team members and occasional work outside normal working hours
- Any other reasonable duties as required by the Service Manager

**Click the link below to see full job description and person specification**:
Service Administrator Scheduler Job Description August 2023

**_ Previous applicants in the last 6 months need not apply._**
- Please note closing date is Monday 4th December 2023._
- Interviews will be held on Thursday 7th December 2023.#HHCIndeed1