Membership Administrator

3 months ago

London, United Kingdom Alternative Investment Management Association Full time

**Reporting to**: Chief Operating Officer

AIMA is the global industry body for alternative investment managers with a specific focus on hedge funds and private credit managers. Headquartered in London, with offices internationally, we represent the industry to key stakeholders globally including policymakers and regulators, investors, the media and the public. We have over 2,100 corporate members across more than 60 countries and run more than 200 events annually for our members around the world.

**Role**:
**Duties**:
**Database administration**
- Adding new contacts and amending existing membership and other contacts on the CRM database
- Updating contact activity notes following meetings, trips, changes in company, etc
- Creating, amending and generating database reports
- Responding to internal/external questions regarding database records
- Researching companies and individuals.
- Making changes to the database to reflect the status of new members
- Raising invoices and taking payments in relations to new memberships.

**Membership renewals**
- Facilitating and recording payments made in relation to annual membership renewals
- Issuing credit notes and replacement/copy invoices where applicable
- Making changes to the database in relation to membership renewals and, in particular, changes of membership status
- Assisting the membership team in dealing with queries from members in relation to membership renewals.

**Administrative support**
- Providing ad hoc administrative support and cover for the admin and membership teams
- Providing project support to the Chief Operating Officer for CRM database developments
- Assisting colleagues with IT problems and providing CRM database training
- Providing assistance to the events team for conferences

**Required skills and experience include**:

- Experience in a customer facing/services role or similar is essential
- Experience of working with CRM databases is essential
- Experience of working with Microsoft Dynamics CRM would be a advantage
- Experience of working within a membership association would be an advantage
- Experience of collecting payments and dealing with accounts payable departments is essential
- Good written and verbal communication skills
- Good working knowledge of Microsoft Office (specifically Outlook, Word and Excel)
- Good organisational and planning skills
- Ability to multi-task and prioritise
- Pro-active
- An interest in database administration and getting involved in related developments within our IT environment generally.

**Further details**:
This is a full-time role (3-month probationary period) to be based in London with 23 days’ annual leave. Benefits after probation include private health insurance, life insurance, company pension scheme, discretionary annual bonus and contribution towards an annual gym membership. AIMA is a hybrid working environment with office hours of 9am-5.30pm, Monday to Friday.

Ongoing eligibility to work in the United Kingdom is required.

**How to apply**:
No agencies please.

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