Call Centre Representative

1 month ago


London, United Kingdom ENVISION AGENCY LTD Full time

As a Call Centre Representative, you will play a crucial role in ensuring our customers receive exceptional service.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services in a day to day basis
- Up sell products or services to increase revenue
- Analyse customer needs and recommend appropriate solutions
- Communicate effectively with customers to resolve issues or complaints

**Skills**:

- Strong data entry skills with attention to detail
- Ability to analyse customer needs and provide appropriate solutions
- Excellent communication and interpersonal skills
- Meeting or exceeding performance targets for call quality, customer satisfaction, and productivity

**Salary**: From £23,012.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 04/03/2024



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