Customer Services Coordinator

1 week ago


Conwy, United Kingdom Whitehall Recruitment Full time

Our Client is one of the world’s leading suppliers of Masterbatch with over 85% of masterbatch production exported through a world-wide network of Distribution Partners serving the demands of industries such as film, sheet, pipe, cable and fibre extrusion and technical compounding across the world.

They are seeking a Customer Services Coordinator who will contribute to and be an essential part of the sales and marketing team with an emphasis on customer service, ensuring the needs of clients are met in areas of orders, sample requests and general customer enquiries.
- Responsibilities of the Customer Services Coordinator:_
- To liaise with customers on a regular basis to determine their requirements, enter orders and to communicate information on all relevant matters, for example, lead times, stock availability, delivery details and inform of any delays or changes.
- To develop and maintain customer relationships and pursue prospective orders on a regular basis.
- To liaise with the production planning department, ensuring that customer orders are visible and allocated to the production plan in good time
- To liaise with the despatch department to ensure that orders are despatched when required.
- To arrange transport for orders and to obtain freight quotes to ensure that we remain cost competitive
- To attend monthly Sales Meetings and quarterly Team Briefings
- Working knowledge of Sage 500 for order entry
- Good knowledge of export and export procedures including paperwork
- Day-to-day knowledge of working with and booking of hauliers
- Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science based Industries._



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